Hi, I’m
Maxwell Muhia
IT Specialist
Nairobi
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
years of professional experience
1
year of post-secondary education
9
Certificates
1
Language
Work History
RESCA (Regional Social Consultants Agency)Nairobi
IT Support Specialist
08.2021 - Current
Job overview
- Created help desk tickets, troubleshot and resolved desktop issues.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
Education
IAT Education ExpertsNairobi
BUSINESS AND INFORMATION TECHNOLOGY (ICT) COLLEGE
11.2017 - 10.2018
Skills
Operating system management
Certification
Microsoft Azure Solutions Architect Expert Training
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Comptia A+ Ce Training
01-2022
Microsoft Azure Security Engineer Training
09-2021
Google Project Manager Training
09-2021
Google Technical support Training
09-2021
IT Support Specialist
RESCA (Regional Social Consultants Agency)
08.2021 - Current
Microsoft Azure Solutions Architect Expert Training
08-2021
Microsoft Azure Teams Administrator Training
08-2021
Microsoft Azure Administrator Training
04-2021
IAT Education Experts
BUSINESS AND INFORMATION TECHNOLOGY (ICT) COLLEGE
11.2017 - 10.2018
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