Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic
MAXWELL MUHANJI
Open To Work

MAXWELL MUHANJI

Nairobi

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Operations managerWarehouse and physical logistics leadSales and Marketing OfficerCustomer service/ Distribution leadI.T Technical Officer

Work Type

Full TimePart TimeSeasonal WorkContract Work

Location Preference

RemoteHybrid
Location: Nairobi, Kenya
Open to relocation: Yes

Salary Range

Sh45000/yr - Sh200000/yr

Important To Me

Career advancementWork-life balanceTeam Building / Company RetreatsPaid sick leaveHealthcare benefitsWork from home optionCompany Culture

Summary

Dynamic operations manager recognized for formulating strategic objectives that enhance profitability and operational management. Skilled in streamlining processes and implementing best practices in logistics and procurement, leading to improved inventory management and elevated customer service standards. Focused on achieving measurable results that align with business goals.

Overview

8
8
years of professional experience

Work History

Operations manager

Matteo's Italian restaurant
09.2023 - Current
  • Formulate strategic and operational objectives
  • Improve operational management systems, processes and best practices
  • Examined financial data to identify opportunities for profitability enhancement
  • Ensured operations aligned with compliance standards and maintained cost-effectiveness
  • Purchase materials, plan inventory and oversee warehouse efficiency
  • Recruited and trained staff to enhance team capabilities
  • Identified strategies to enhance customer service quality

Warehouse and physical logistics lead

Quaint Holdings ltd
04.2021 - 08.2023
  • Facilitated inventory movement and enhanced warehouse organization activities
  • Operate forklifts safely and efficiently to transport materials and products within the warehouse
  • Follow safety protocols and ensure compliance with company policies procedures
  • Report equipment malfunctions or safety hazards promptly to the supervisor
  • Perform routine checks and maintenance on forklifts and other machines to ensure safe operations
  • Oversaw and managed IT systems tracking shipments, inventory, and supply of goods
  • Approved purchase orders and coordinated delivery of goods and services
  • Compiled detailed procurement reports for analysis
  • Material testing and laboratory work mainly comprised of; soil, Bitumen, and concrete mixes

Sales and Marketing Officer

Skytrend Networks ltd
06.2020 - 02.2021
  • Presented, promoted, and sold products/services to existing and prospective customers using persuasive arguments
  • Established, developed, and maintained strong business and customer relationships to enhance engagement
  • Contacted potential customers through cold calling to introduce products and services.
  • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
  • Expedite the resolution of customer problems and complaints to maximize satisfaction
  • Coordinated sales efforts with team members and departments to align strategies and improve collaboration
  • Supply management with reports on customer needs, problems, interests, and potential for new products and services

Customer service/ Distribution lead

Odex Chemicals ltd
10.2019 - 03.2020
  • Ensured on-time and complete order fulfillment for local and export customers.
  • Ensured accuracy in invoicing of customer orders both Local, export and triangular
  • Visited customers to review key performance indicators and joint business plans, enhancing customer service and service levels cost-effectively
  • Established automated information flow to supply chain in head office and factories for critical availability of top stock keeping units across distribution centres
  • Standardize order management norms across the East Africa cluster in terms of desired processes in collaboration with the regional office
  • Implemented sales best practices uniformly in the 'order to cash' process end to end
  • Ensured proper order generation through web portal to service customers
  • Tracked claims resolution time for returns or refusals from customers, ensuring timely response

I.T Technical Officer

Kenya Women Teachers Association (KEWOTA)
04.2019 - 09.2019
  • Provided technical support to users encountering issues
  • Drive continuous improvement for IT service management
  • Develop standards for workstations, mobile devices, printers, and other devices routinely
  • Conducted data analysis to identify trends and insights.
  • Educated clients on accessing and utilizing digital information
  • Trained clients on strategies for financial savings and future empowerment
  • Preparation of PowerPoints for immediate delivery to workshops

Credit officer

Community anti-poverty enlightenment program (capep) Kenya
01.2018 - 07.2019
  • Analyze risks and approve or reject loan requests
  • Calculated financial ratios, including credit scores and interest rates, to assess creditworthiness
  • Maintained updated records of loan applications and monitored progress of existing loans to ensure timely processing
  • Contacted clients to gather financial data and documentation for loan processing

Education

BSc. - Business Management

Moi University
Eldoret
01-2015

Diploma in Business Management - Credit

Moi University
Eldoret
01-2012

Kenya Certificate of Secondary Education - Mean Grade C

St. Charles Lwanga sec school
Kakamega
01-2010

Skills

  • Inventory management
  • Logistics coordination
  • Data analysis
  • Customer Relationship Management
  • Technical support
  • Microsoft Office Suite
  • AI website development
  • Communication strategies
  • Retail sales customer service

Websites

Accomplishments

  • Profitability Increase: Increased profitability by 20% through strategic operational planning and cost-effective processes.
  • Customer Service Improvement: Improved customer service quality by 15% by optimizing team training and management.
  • Warehouse Cost Reduction: Reduced warehouse costs by 25% with efficient inventory management and procurement strategies.
  • Sales Enhancement: Enhanced sales by 30% through innovative product promotions and customer relationship management.

Languages

  • Kiswahili
  • English, Proficient
  • Kiswahili, Proficient

Timeline

Operations manager

Matteo's Italian restaurant
09.2023 - Current

Warehouse and physical logistics lead

Quaint Holdings ltd
04.2021 - 08.2023

Sales and Marketing Officer

Skytrend Networks ltd
06.2020 - 02.2021

Customer service/ Distribution lead

Odex Chemicals ltd
10.2019 - 03.2020

I.T Technical Officer

Kenya Women Teachers Association (KEWOTA)
04.2019 - 09.2019

Credit officer

Community anti-poverty enlightenment program (capep) Kenya
01.2018 - 07.2019

BSc. - Business Management

Moi University

Diploma in Business Management - Credit

Moi University

Kenya Certificate of Secondary Education - Mean Grade C

St. Charles Lwanga sec school

Similar Profiles

CREATE PROFILE
MAXWELL MUHANJI