Maxwell MAGALASIA BASIYE
Nairobi County
Summary
High motivated and accomplished Telecommunication account manager with extensive knowledge on customer sales and negotiation skills. With a track record of success in driving increased sales, elevation company profile with target Market, Adept at collaborating with cross functional teams to achieve organization goals. Dedicated to promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Head of Solutioning - Program Lead and Account Manager
Nokia Solutions Kenya
07.2023 - Current
- Responsible for high level solution design
- Work closely with Account Manager and Pricing Manager to define the most optimal solution for revenue increase by 30%
- Accountable for the timely production of technical solution and contract deliverables with clear description of assumptions: Products / Services/third party's configurations and technical contract annexes, with Central Pre-Sales and Account manager Sales Support
- Accountable for the identification of technical risks (e.g., product/features roadmap availability) and propose mitigation plans with RBC Technology and Central Pre-Sales
- Ensure Solution Quality with Solution sign-off (SSO) and Optimized Tendering sign-off (OT)
- Support customer presentation focused on technical solution and related value proposition
- Coordinate PTA (technical) with Delivery Manager and support the PEO Tricorn role to hand-over Technical Solution & Architecture and all technical collateral to the relevant people within the related delivery organization
- Ensure optimized allocation of solutioning resources to the Market Unit, in close collaboration with Head of Central Pre-Sales Leads and coaches' presales team.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize profitability.
Account Pre- Sales Project Manager
Nokia Solutions Kenya
Location
01.2017 - 01.2019
- Identify and qualify opportunities in alignment with customer strategies
- Telecommunication implementation services sales Solution Selling Full turnkey End to End Engagement -5 G engineering sales.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Provided guidance to team members regarding tasks assigned to them.
- Identified risks associated with each project and developed strategies for mitigating those risks.
Solution Manager- Pre Sales Project Manager
Nokia Solutions Kenya
07.2012 - 01.2017
- Customer Relationship & Interaction implementation of services sales, project tracking in adherence to sold cost baseline and upsells identification
- Strategy and Planning, Delivery, and Closing at Pre-sales phase of business case
- Identify and qualify opportunities in alignment with customer strategies and road maps
- Smart descoping and customer engagement.
- Created strategy for managing solutions across multiple projects.
- Collaborated with stakeholders to ensure the successful delivery of solutions.
Solution manager
Nokia Solutions
01.2014 - 01.2017
- Identify and qualify opportunities in alignment with customer strategies
- Match customer needs with Nokia products that translate to customer value and benefits
- Solution selling with proactive value argumentation
- Respond to customer Tenders and prepare solution pricing
- Arrange customer workshops and participate in negotiations.
Project Delivery Manager
Airtel Congo B, Airtel Tanzania, Airtel Madagascar
01.2012 - 01.2014
- Project Delivery Manager under NSN NSN Airtel project worth Responsibilities: 25M Euros Turnkey project
- Provided guidance and support to team members in order to meet project objectives.
- Managed project teams of up to 30 people and coordinated resources across multiple departments.
- BSC modernization MW deployment 2 G and 3G rollout 2G andG and 3GSwap Hybrid power project.
- Developed and maintained detailed project plans, ensuring successful delivery within budget, scope and timelines.
- Conducted regular meetings with stakeholders to ensure projects were progressing as expected.
- Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
- Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
Project Coordinator
Nokia Solutions
11.2010 - 02.2011
- For Airtel Kenya (-): Project Coordinator NSN Airtel project Worth Responsibilities: 5M euros Green energy project
- 2G rollout.
Technical Lead
Nokia Solutions
Syria, Ivory Coast, Senegal, Mauritius, Tunisia, Kuwait,
01.2008 - 12.2009
- For MTN SYRITUNISIANA,ZAIN KUWAIT,EMTEL MAURITIUS,MTN IVORY COAST,SENTEL SENEGAL : HLR4.0 Technical Lead Responsibilities: 24/7 support on customer site and on call support C-NTDB specialist/Apertio database handling procedures Emergency call handling Consult with customer regarding optimization and feature activation
- Commissioning and integration of HLR.
- Core Network Engineer Responsibilities: Switching network expansion, (Siemens MSCmse) Firmware upgrade of MSC and HLR, and module diagnostics.
- Developed and maintained technical documentation for software systems.
- Provided technical guidance on development projects as well as implementation of new technologies.
- Identified opportunities to improve system performance, scalability, and reliability.
- Created detailed project plans with timelines, deliverables, and resources needed.
- Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
- Coordinated system installations, testing and code corrections.
Trainee Engineer
Nokia Solutions
01.2003 - 01.2007
- For SAFARICOM KENYA (-): Trainee Engineer Responsibilities: BTS installation and commissioning Micro-wave installation and commissioning BTS recovery redeployment MW recovery and redeployment MSC installation and commissioning.
Education
Electrical and Electronics Engineering -
Jomo Kenyatta University of Agriculture and Technology
12.2002
High School Diploma -
Kisii High School
Kisii, Kenya01-1998
Kenya Certificate of Primary School
Xaverian Primary School
Kisumu, Kenya01-1997
Skills
- Sales Analysis
- Business Development
- Territory Management
- Sales tactics
- Networking skills
- Upselling
- Client Relationship Building
- Strong lead development skills
- Excellent negotiating tactics
Websites
Certification
- STARS - Selling Techniques and Relationship Skills
- Sales Negotiation Tactics and Counter Tactics Masterclass
- Sales Staircase L3 - Specialist Certification
- Project Management Overview
- Risk response, monitoring and control
- Stake holders and communication Management plan
- Estimating and Budgeting project cost
- NTHLR specialized trainings for experts.
- 2009 - CSI workshop –Berlin
- GSM Signaling and Protocols Procedures
- Sun systems training (sun operation and administration) cert.
- Linux operation and administration training (cert.)
- Cisco training (cert.)
- C++
- Perl
- Solaris system Administration
Accomplishments
- Lead negotiator for Services Selling for full turnkey for Safaricom Ethiopia. 600M Plus 5 year TCO.
REFERENCES
Willam Mwangi
Head of Risk Management
Email: mwangiwilliam@gmail.com
Tel: +254721774135
Nairobi,Kenya
Eric Mbithuka
Principal Engineer
Email: embithuka@safaricom.co.ke
Tel: +254 722 354 608
Nairobi, Kenya.
Zied Hamzi
CEWA SBMU Delivery Leader • MN RBC MEA BC Delivery CEWA,
Email: zied.hamzi@nokia.com
Tel: +971554135193
AE/Dubai/Office Park
Timeline
Head of Solutioning - Program Lead and Account Manager
Nokia Solutions Kenya
07.2023 - Current
Account Pre- Sales Project Manager
Nokia Solutions Kenya
01.2017 - 01.2019
Solution manager
Nokia Solutions
01.2014 - 01.2017
Solution Manager- Pre Sales Project Manager
Nokia Solutions Kenya
07.2012 - 01.2017
Project Delivery Manager
Airtel Congo B, Airtel Tanzania, Airtel Madagascar
01.2012 - 01.2014
Project Coordinator
Nokia Solutions
11.2010 - 02.2011
Technical Lead
Nokia Solutions
01.2008 - 12.2009
Trainee Engineer
Nokia Solutions
01.2003 - 01.2007
Electrical and Electronics Engineering -
Jomo Kenyatta University of Agriculture and Technology
High School Diploma -
Kisii High School
Kenya Certificate of Primary School
Xaverian Primary School
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