Maurine Limo
Senior Manager
Eldoret
Summary
Forward-thinking leader with more than 7 years of managing global high-performing teams. I am experienced in creating a clear vision to teams ensuring service delivery is met and exceptional, creating high-performing teams by offering strong administrative and cross-functional collaboration skills, motivate teams and catalyze their growth. I am a doer, I love challenges and problem solving. Thinking on my feet is something I pride myself in. I love thinking and tinkering around to find solutions
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Senior Manager, Global Program Support
Assent Inc.
9 2021 - Current
- The role involves strongly supporting the Senior Director in ensuring program support is efficient and service delivery is effective.
- Some of the tasks include; strategy making and implementation of strategies, resource management (Recruitment, Staffing needs forecasting), Project management, Performance Management and Support among other leadership responsibilities to ensure overall team success
- I lead a high-performing management team focused on ensuring strong customer delivery outcomes resulting from successfully managed projects and initiatives.
- Implemented and developed operational standards, policies and procedures.
Manager, Customer Success
Assent Inc.
03.2021 - 09.2021
- The role focus was on people management, day-to-day customer delivery, managing hiring needs, and streamlining the team's processes to ensure alignment with the company goals
- I built cohesive teams, tracked, and reported on important business KPIs, facilitated weekly team meetings and bi-weekly 1:1s, was the escalation point to the team members, established gaps, and created training to address the gaps.
- Managed and motivated employees to be productive and engaged in work.
Supervisor, Customer Success
Assent Inc.
09.2018 - 03.2021
- Lead a team of 11 Customer Success members
- Core tasks included planning and prioritizing resources and tasks, mentoring, and coaching the team to enable them to achieve personal and company goals, and individual empowerment in terms of soft skills
- Oversaw the promotion of collaboration and teamwork to enable the team and overall organization achieves set goals
- Supported upcoming leads in our department through mentorship and coaching as they adapted to their roles
- Reviewed work instructions and processes.
Customer Support Coordinator
Assent Inc.
01.2017 - 09.2018
Education
Bachelor of Science - Informatics
Moi University
Eldoret, Uasin Gishu, Kenya 04.2001 -
Skills
- Developing KPIs, OKRs, performance management plans, and implementation of the same
- Strategic Planning
- Talent Development
- Cross-Functional Collaboration
- Organizational Skills
- Data Analytics
- Cross-Functional Communication
- Data-driven decision-making
- Managing Operations and Efficiency
- Change Management
- Mentorship and Coaching
Certification
Mobile Software Programming, 2016
Professional Highlights
- SCIP Module Implementation
- Zendesk - Service Cloud Migration
- Global Program Support Team Set up
Volunteer Experience
- Mentor, Rural Women Peace Link, 2018, 2021
- Facilitator, Yielding Accomplished African Women, 2020
- Crowd mapping Volunteer, Tanzania Development Trust, 2017, 2018
References
Will be provided upon request
Timeline
Manager, Customer Success
Assent Inc.
03.2021 - 09.2021
Supervisor, Customer Success
Assent Inc.
09.2018 - 03.2021
Customer Support Coordinator
Assent Inc.
01.2017 - 09.2018
Bachelor of Science - Informatics
Moi University
04.2001 -
Senior Manager, Global Program Support
Assent Inc.
9 2021 - Current
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