EUGENE MAURICE MANANI
Customer Service And Business Development
Nairobi
Summary
Results-driven Business Development Executive with a Bachelor of Commerce in Finance from the Catholic University of Eastern Africa and extensive hands-on experience in business development, client relationship management, CRM systems, and revenue generation. Expertise in expanding client bases, identifying and converting leads, and ensuring timely delivery and collections. Strong communication, negotiation, and organizational skills contribute effectively to a dynamic team environment. Committed to driving growth and fostering lasting client partnerships that enhance overall business success.
Overview
7
7
years of professional experience
Work History
Validation Clerk (Freelancing)
Ministry of Lands
01.2023 - Current
- Check land ownership documents (title deeds) for accuracy and authenticity.
- Verify parcel numbers, plot sizes, boundaries, ownership history, and survey details.
- Assist in validating documents for land transfers, and subdivisions.
- Prepare validation reports and summaries for supervisors.
Business Development Executive
Infinity Global Accountants
05.2025 - 10.2025
- Developed and implemented strategic marketing plans to identify and attract new customers.
- Managed a sales pipeline, generated leads, and converted them into active clients.
- Gave competitive quotations and followed up to close deals.
- Maintained a portfolio of client accounts, ensuring long-term satisfaction and business growth.
- Ensured timely delivery of services and facilitated payment collections as per company policy.
- Used CRM systems to track leads, orders, and client interactions.
Telematics Advisor
Track and Trace Limited
11.2024 - 03.2025
- Aggressively marketed company products and followed up on client requests.
- Helped achieve monthly and yearly sales targets through strategic planning.
- Provided detailed sales reports and maintained key account relationships.
- Monitored the market and provided competitive feedback to improve service offerings.
Sales Executive
Crowntrack
03.2024 - 10.2024
- Identifying, calling and selling the company products and services to potential customers
- Following up on customer requests, orders placed, and all communication to customers.
- Achieving monthly and yearly sales targets through planning and executing plans for key accounts.
- Providing comprehensive weekly reports to the team leader.
- Developing long-term customer relationships in order to promote and reinforce value propositions.
- Sustain rapport with key accounts by making periodic visits; exploring specific needs;
- Anticipating new opportunities.
Telemarketer
Zalego Academy
07.2021 - 11.2022
- Contacted potential clients, scheduled meetings, and maintained communication records.
- Made follow-ups and reported on lead status.
- Carried out in-person marketing and outreach activities.
P.A to Business Manager
AAR Insurance
04.2019 - 04.2020
- Prospected for clients, followed up on quotations and applications, and supported sales closure.
Education
BBA - Finance
04.2001 -
High School Diploma -
04.2001 -
Skills
Lead generation and new business development
CRM systems (client communication, order processing, pipeline tracking)
Revenue generation and collections follow-up
Strong communication and negotiation skills
Telephone etiquette
Customer satisfaction
Sales expertise
Data entry
Teamwork and collaboration
Timeline
Business Development Executive - Infinity Global Accountants
05.2025 - 10.2025
Telematics Advisor - Track and Trace Limited
11.2024 - 03.2025
Sales Executive - Crowntrack
03.2024 - 10.2024
Validation Clerk (Freelancing) - Ministry of Lands
01.2023 - Current
Telemarketer - Zalego Academy
07.2021 - 11.2022
P.A to Business Manager - AAR Insurance
04.2019 - 04.2020
Catholic University of Eastern Africa - BBA, Finance
04.2001 -
NPC Senior School - High School Diploma,
04.2001 -