Maureen Wambui Kang'ethe
Travel Consultant
Nairobi
Summary
Innovative and active individual, willing to enhance my skill set in a dynamic, challenging and performance oriented work environment so as to impact positively towards the organization growth while improving on thyself.
Expert in problem-solving and customer service, significantly improving client satisfaction. Adept at driving sales and resolving travel complexities. Achieves results through meticulous attention to detail and a focus on client needs.
Overview
12
12
years of professional experience
Work History
Operations Manager
Barkyard Global
03.2018 - Current
- Assisting in daily operations of the kennels
- Caring for dogs by ensuring all are fed,groomed and exercised according to established schedules
- Maintaining clean and hygienic kennel environment by regular cleaning,sanitizing of animal enclosures,and washing of bedding and feeding equipment.
- Breeding of puppies and assisted in new home placement
Travel Consultant
FCM Travel Solutions
10.2012 - 04.2016
- Creating and selling tailored travel packages with flights, accommodation and activities
- Advising clients on travel arrangements based on their needs and budget. Letting them know on best time to travel, visa requirements,health and safety, local customs and attractions
- Managing and resolving any travel issues, such as flight cancellations and hotel booking problems
- Maintaining client's records
- Generation of day-to-day sales
Education
Travel And Tourism Management
Air Travel And Related Studies Centre
Nairobi 02.2024 - 10.2012
Kenya Certificate of Secondary Education
Kambaa Girls High School
MatathiaKenya Certificate of Primary Education
Makindi Primary School
MurangaSkills
Excellent Customer Service skills
Active listening
Organizational skills
Equipped with Geographic knowledge
Good communication skills
Detail oriented
itinerary management
Sales and negotiation skills
Innovative and ready to adapt
Efficience in problem-Solving in any environment
Languages
English
Native language
Swahili
Beginner
A1
Additional Information
REFERENCE
- 1.Mr Remick Muga
Senior Travel Consultant
Rickshaw Travels
0727750199
- 2.Rehema Mburu
Managing Director
Silverhearts Tours and Travel
0722893509
- 3.David Ossome
Chief Executive Officer
Barkyard Global
0706937131
Timeline
Travel And Tourism Management
Air Travel And Related Studies Centre
02.2024 - 10.2012
Operations Manager
Barkyard Global
03.2018 - Current
Travel Consultant
FCM Travel Solutions
10.2012 - 04.2016
Kenya Certificate of Secondary Education
Kambaa Girls High School
Kenya Certificate of Primary Education
Makindi Primary School
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