Organized office professional with top-notch administrative skills and solid background in the Communications industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Hi, I’m
MAUREEN. S. NYAMBURA
Nairobi, Nairobi Province,30
Summary
Overview
11
years of professional experience
8
years of post-secondary education
Work History
Guton Kenya Limited
Front Office Receptionist
02.2021 - 10.2023
Job overview
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
- Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
Flora Delight Company Limited
Team Leader/Supervisor
01.2021 - 01.2022
Job overview
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
Prima Plastics Industries Limited
Receptionist Administrator
02.2015 - 06.2019
Job overview
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Ministry Of Nairobi Metropolitan Development
Industrial Attachment
02.2013 - 04.2013
Job overview
- Writing media briefs for the organization, making incoming and outgoing calls for the top managing staff
- Skimming newspapers and doing electronic media analysis for quick relevant action points
- Organizing departmental meetings, writing memos and emails to organizations staff as well as its clientele
- Coordinated joint training exercises with other units, enhancing teamwork and improving overall mission readiness.
- Mentored junior supervisors, building their leadership skills for future career growth within the organization.
Education
Daystar UniversityNairobi, Kenya
Bachelor of Arts from Public Relations, Advertising, And Applied Communication
05.2009 - 06.2013
University Overview
Jomo Kenyatta University of Agri.& TechnologyNairobi,kenya
from Diploma in Mass Communication
09.2007 - 07.2010
University Overview
Nairobi Institute of Business StudiesNAIROBI
from Certificate Human Resource Management
10.2015 - 11.2016
University Overview
Osons Business System Institute of Management & ITNaivasha
from Introduction To Computers And Quickbooks
02.2007 - 04.2007
University Overview
Skills
- Business Operations Understanding
- Administrative Skills
- Spreadsheet Tracking
- Record Preparation
- Correspondence Distribution
- Verbal and Written Communication
- Time Management
- Effective Planning and problem-solving skills
- File Management and Organizational skills
- Office Equipment Operation
HOBBIES
HOBBIES
I like to keep energetic both physically and mentally by engaging in activities such as;
- Travelling and hiking
- Reading inspirational books
- Events planning and listening to music
REFEREES
REFEREES
Mr. George Mwituyi - Guton Kenya Limited
Sales Manager
gmwituyi10@gmail.com
+254726399737
Miss. Liddy Sintoyia - Flora Delight Co.LTD
Human Resource Manager
sintoyia_2006@gmail.com
+254722867560
Mr. David Koinange Mwaura - Prima Plastics Industries Limited
General Manager
davidkoinange83@gmail.com
+254720310620
Timeline
Front Office Receptionist
Guton Kenya Limited
02.2021 - 10.2023
Team Leader/Supervisor
Flora Delight Company Limited
01.2021 - 01.2022
Nairobi Institute of Business Studies
from Certificate Human Resource Management
10.2015 - 11.2016
Receptionist Administrator
Prima Plastics Industries Limited
02.2015 - 06.2019
Industrial Attachment
Ministry Of Nairobi Metropolitan Development
02.2013 - 04.2013
Daystar University
Bachelor of Arts from Public Relations, Advertising, And Applied Communication
05.2009 - 06.2013
Jomo Kenyatta University of Agri.& Technology
from Diploma in Mass Communication
09.2007 - 07.2010
Osons Business System Institute of Management & IT
from Introduction To Computers And Quickbooks
02.2007 - 04.2007
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