Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Personal Information
Software
CIM
Timeline
Generic
MAUREEN ANJELINE OKINDA

MAUREEN ANJELINE OKINDA

Nairobi

Summary

Accomplished senior manager in retail and e-commerce sectors, with a strong background in digital and traditional marketing. Expertise in commercial planning and business development has led to measurable increases in productivity and customer satisfaction. Committed to improving operational processes and empowering teams to reach their full potential. Aims to foster growth and meet strategic objectives in evolving market landscapes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Ecommerce Shopper Customer Marketing Manager -CEWA

Beiersdorf
Nairobi
08.2022 - Current

Manage profit and loss for seven markets, achieving over 80% growth in two years.

Oversee daily operations, ensuring product availability and efficient market routes.

  • Lead negotiations with top partners, reducing marketing costs to investment ratios by 20%.
  • Define online marketing strategy across omnichannel platforms, optimizing investments for profitability.
  • Oversee content strategy on digital shelves, partnering with global agencies for execution.
  • Develop strategic partnerships with agencies and distributors to enhance trade terms.
  • Report on departmental performance to stakeholders, ensuring alignment with business objectives.
  • Manage team activities, fostering collaboration towards digital and commercial goals.

Head of Online Category Management

Carrefour kenya-Majid Al Futtaim
Nairobi
02.2022 - 10.2022

Developed category sourcing strategies, leading cross-functional teams in strategic sourcing initiatives.

  • Negotiated supplier contracts, doubling daily orders from 800 to 1,600 in 90 days.
  • Facilitated communication between suppliers and internal teams for market intelligence insights.
  • Contributed to long-term country strategy development, aligning projects with business objectives.
  • Defined merchandise assortment strategy, ensuring alignment with market demand and profitability.
  • Implemented national promotional calendar to maximize category profitability through timely launches.
  • Managed P&L through commercial planning, increasing commercial margin by 1% within 90 days.

Head of E-commerce

Vivo activewear
Nairobi
11.2020 - 01.2022

Developed and managed overall marketing strategy and budgets aligned with business objectives.

Collaborated across teams to design and execute seamless consumer experiences online and offline.

  • Oversaw design, development, and maintenance of web metrics, reports, analyses, and dashboards.
  • Led preparation and management of marketing content, including copy, images, videos, and emails.
  • Devised and implemented sales strategies to support teams in achieving monthly targets.
  • Fostered culture of rapid experimentation and iteration to optimize marketing efforts effectively.
  • Established strategic partnerships, enhancing media buying for a fivefold increase in daily traffic.
  • Managed brand communication to ensure consistent online presence aligned with brand vision.

Lead Business Development and Marketing

Gosoko kenya
10.2019 - 10.2020

Enhanced marketing exposure through effective website content management and client outreach.

  • Developed strategic sales objectives and plans to address market demands.
  • Contributed to industry organizations and trade shows for competitive intelligence gathering.
  • Defined and integrated roles, responsibilities, and processes within business teams.
  • Created sales initiatives for proactive planning aligned with key objectives.
  • Led cross-functional teams to develop impactful messaging and demand-generation programs.
  • Identified revenue opportunities by collaborating with distribution partners and leveraging referral networks.
  • Increased vendor count from 50 to 150, achieving a 50% YOY GMV growth.

Head of Marketplace and Operations

Jamboshop Limited
10.2018 - 04.2020
  • Executed seasonal strategies, achieving revenue targets and identifying growth opportunities in key categories.

Category Manager

Jumia Kenya
08.2014 - 10.2018
  • Developed quarterly business plans for major accounts, defining financial targets and strategies.
  • Established partnerships with key market players through extensive category planning.
  • Coordinated product, marketing, sales, and operations teams to ensure effective messaging.
  • Implemented sales incentive programs based on pilot activities and recommendations.
  • Created and executed campaigns, monitoring performance to meet established targets.
  • Conducted team appraisals using individual and category performance metrics.
  • Collaborated with teams to formulate strategies for ongoing performance improvement.
  • Managed international sourcing operations and vendor relations across multiple countries.

Education

Bachelor of Science - Project Management

Moi University
Nairobi, Kenya
12-2025

Postgraduate Diploma in Professional Marketing - Global Marketing

Chartered Institute of Marketing - CIM Level 7
United Kingdom
05-2025

Diploma in Professional Marketing - Digital Marketing

Chartered Institute of Marketing-CIM Level 6
United Kingdom
12-2021

Skills

  • Strategic campaign planning
  • Project management
  • CRM platform expertise
  • Data analysis with Excel
  • Commercial strategy development
  • Customer marketing strategy

Affiliations

Chartered Institute Of Marketing - United Kingdom

Accomplishments

  • Introduced Paid Support Services - A product sold to partner brands for either warehousing space or content creation services which contributed to increase in shop Zetu's monthly revenue 20%
  • Introduced digital Marketing agency to support our local commercial efforts at Shop Zetu leading to an increase in Revenue X2.5 and an uplift in daily website traffic X5.
  • Grew the number of acquired vendors by 7x within 8 months and managed to have 80% of them active (Selling On the platform)
  • Introduced a customer loyalty programme at Shop Zetu leading to an increase in customer retention by 10%.
  • Designed and implemented processes and tracking tools in all the key positions I held which led to improved productivity levels among staff
  • Doubled the Number of orders from 900 to 1800 withing 3 months while at Carrefour.
  • Improved the Margin at carrefour by 2 percent within 6 months and Put the business on zero EBIDTA and path to Profitability.
  • Created SOPs adopted for Various cross departmental operations leading to an improvement in our service level to customers and Employee productivity at Carrefour.
  • Successfully managed and executed project Black Friday 2021at Jumia Kenya leading 6X category revenue growth.
  • Doubled Our social media Followers From 30K to 60K through aggressive growth hacking strategies and Internal collaborations with marketing department.
  • Won Best Fashion E-commerce website for they year 2021(Shop Zetu).
  • Won the best Grocery E-commerce website for the year 2022(Carrefour)

Certification

Circus Street - Ecommerce Mastery

Personal Information

Software

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CRM (Salesforce and Gorgias)

Marketing Tools (Loomly,Canva,zoho and Klaviyo.

Google analytics

Advanced Excel

Qlick view

CIM

Diploma in Professional Marketing:
I have completed the Level 6 qualification from the Chartered Institute of Marketing. This diploma, equivalent to an undergraduate degree, is widely regarded as the core operational marketing qualification for professionals in the field. The program has equipped me with the knowledge and skills to approach marketing strategically at the management level.

Postgraduate Diploma in Marketing:
I have completed my Postgraduate Diploma in Marketing, specializing in Corporate Digital Communications. This Level 7 advanced qualification, equivalent to a Master's degree, is designed for experienced marketers and senior business leaders looking to make a strategic impact and achieve a professional qualification.

The objective of pursuing these marketing qualifications is to develop myself into a well-rounded business leader, with a comprehensive understanding of how to drive a profitable business through a focus on key areas: commercial strategy, marketing, and operations.

Timeline

Ecommerce Shopper Customer Marketing Manager -CEWA

Beiersdorf
08.2022 - Current

Head of Online Category Management

Carrefour kenya-Majid Al Futtaim
02.2022 - 10.2022

Head of E-commerce

Vivo activewear
11.2020 - 01.2022

Lead Business Development and Marketing

Gosoko kenya
10.2019 - 10.2020

Head of Marketplace and Operations

Jamboshop Limited
10.2018 - 04.2020

Category Manager

Jumia Kenya
08.2014 - 10.2018

Bachelor of Science - Project Management

Moi University

Postgraduate Diploma in Professional Marketing - Global Marketing

Chartered Institute of Marketing - CIM Level 7

Diploma in Professional Marketing - Digital Marketing

Chartered Institute of Marketing-CIM Level 6
MAUREEN ANJELINE OKINDA