MAUREEN MWANGI
Karatina,Nyeri District
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Adept at multi-tasking, leading group discussions and managing projects. Outgoing Waitress eager to assist team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in friendly and knowledgeable manner.
Overview
4
4
years of professional experience
18
18
years of post-secondary education
Work History
Bartender,Waitress
Del-Annex Lounge
Thika, Kiambu
03.2022 - 12.2023
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Welcomed guests with friendly conversation and fun atmosphere.
- Followed food safety and hygiene requirements to protect guests.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Waitress
Kings Bistro
Kenol, Murang'a
05.2021 - 03.2022
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Stayed up to date on menu changes to accurately answer customer queries.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
Trainee
KINGS MEATWORLD HOTEL LTD
Karatina, Nyeri
09.2019 - 12.2019
- Applied positive customer service approach to increase satisfaction levels.
- Completed opening and closing procedures, from product replenishment to budget control.
- Processed invoices and payment runs with complete accuracy.
- Handled high volume calls to address customer inquiries and concerns.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Education
Certificate in Catering and Accommodation - Hospitality Management
The Nyeri National Polytechnic
Nyeri,Kenya 09.2018 - 07.2020
Kenya Certificate of Secondary Education -
St. Agnes Kiranja Secondary School
Kirinyaga,Kenya 02.2014 - 12.2017
Kenya Certificate of Primary Education (K.C.P.E) -
Kirigu Primary School
Karatina,Kenya 01.2002 - 11.2013
Skills
- Quick and attentive to customers and their orders
- Well groomed, disciplined and honest at all times
- Able to remain calm under pressure and problem solve accordingly
- Self-driven with strong networking, motivation and team building skills
- Problem solving
- Beverage service
- Food service
Languages
English
Beginner
Affiliations
- Traveling, Cooking and Reading
References
References available upon request.
Custom
- Cooking
- Reading
- Travelling
Personal Information
- I am a hardworking person
- I take directions well and i can work under minimum supervision or no supervision
- I always bring forth an energetic approach to every duty assigned to me
- I am honest at all times
Timeline
Bartender,Waitress
Del-Annex Lounge
03.2022 - 12.2023
Waitress
Kings Bistro
05.2021 - 03.2022
Trainee
KINGS MEATWORLD HOTEL LTD
09.2019 - 12.2019
Certificate in Catering and Accommodation - Hospitality Management
The Nyeri National Polytechnic
09.2018 - 07.2020
Kenya Certificate of Secondary Education -
St. Agnes Kiranja Secondary School
02.2014 - 12.2017
Kenya Certificate of Primary Education (K.C.P.E) -
Kirigu Primary School
01.2002 - 11.2013
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