MAUREEN MWANGEMI
Uthiru
Summary
Adept in data analytics and exceptional at people management, I significantly enhanced customer engagement and streamlined operations at Milele Antique Furniture and Decor Ltd. Leveraging strategic planning and quality customer service, I boosted sales and operational efficiency, demonstrating a proven track record of success in fast-paced environments. Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Admin/Receptionist
Milele Antique Furniture and Decor Ltd
04.2021 - Current
- Customer engagement at showroom
- Support in office administrative tasks such as filing, office phone management, office paperwork and documentation
- Customer advisory on the various products available at the store
Kwaila Construction Company
08.2016 - 03.2020
- Answering customers calls and responding to customer queries
- Maintaining call logs and documenting call correspondences
- Working closely with suppliers to ensure proper stocking of office supplies
- Managing basic office operations such as filling and managing petty cash books
- Monitoring of office emails and ensure that correspondences are directed to their respective department
Hostess
Shangrila Restaurant
04.2016 - 07.2016
- Customer engagement at the restaurant
- Support in office administrative tasks such as filing, office phone management, office paperwork and documentation
- Financial tasks such as banking, petty cash management, supplier payments and cash reconciliation
Representative
Motion Pictures
- Creating product awareness
- Pushing sales volumes through aggressive marketing strategies
- Follow up on sales leads with the aim of generating and increasing sales
- Compiling sales reports for product sales analysis and evaluation
Education
Virtual assistant -
ALX COHORT 5
09.2024
Certificate - Human Resource Management
Intraglobal Training Institute
11.2016
Kenya Certificate Of Secondary Education -
Shiners Girls High School
01.2009
Kenya Certificate Of Primary Education -
Mama Ngina Kenyatta Primary School
01.2005
Skills
- Data Analytics
- People management
- Strategic Planning
- Good problem-solving
- Project Coordination
- Quality customer service
- Scheduling
- Bookkeeping
- Document control
- Travel arrangements
- Time management
- Administrative support
- Telephone skills
- Office administration
- Reception desk management
- Travel planning
- Meeting preparation
- Mail handling
- Office equipment operations
- Front desk operations
- Verbal and written communication
- Scheduling appointments
- Customer and client relations
- Customer/Client relations
- Organization skills
- Calendar management
Skypeid
Maureen Mwangemi
References
- Augustine Mbai Kahara, Director, Milele Antique Furniture and Decor Ltd, P.O.Box 861-00605, Nairobi, Nairobi, 00605, +254741479352, +254725169719, mbaikahara@mileleantique.com
- Beverly Mshai, Managing Director, Kwaila Construction Company, P.O.Box 24263-00100, Nairobi, Nairobi, 00100, +254722472625, Kwailaconst@gmail.com
Hobbies and Interests
- Traveling
- Fashion department
- Women empowerment
Languages
Native, Expert
Attributes
- Ability to work under minimal supervision.
- Confidence when working as part of a team or on my own.
- Good interpersonal and communication skills.
- Creative and ambitious in acquiring new skills.
- Ability to meet deadlines.
Personal Information
- Year of Birth: 1990
- Nationality: Kenyan
Languages
English
First Language
English
Intermediate (B1)
B1
Swahili
Upper Intermediate (B2)
B2
Certification
- CERTIFICATE IN ALX AFRICA( VIRTUAL ASSISTANT) .
- CERTIFICATE IN HUMAN RESOURCE MARNAGEMENT.
Timeline
Admin/Receptionist
Milele Antique Furniture and Decor Ltd
04.2021 - Current
Kwaila Construction Company
08.2016 - 03.2020
Hostess
Shangrila Restaurant
04.2016 - 07.2016
Representative
Motion Pictures
- CERTIFICATE IN ALX AFRICA( VIRTUAL ASSISTANT) .
- CERTIFICATE IN HUMAN RESOURCE MARNAGEMENT.
Virtual assistant -
ALX COHORT 5
Certificate - Human Resource Management
Intraglobal Training Institute
Kenya Certificate Of Secondary Education -
Shiners Girls High School
Kenya Certificate Of Primary Education -
Mama Ngina Kenyatta Primary School
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