Maureen Muthami
DIANI,KENYAN
Summary
Results-driven professional leveraging problem-solving skills to overhaul, improve and refine business practices. Strategic thinker with advanced analysis skills. Confidently tackles large scale challenges, prioritising greater organisational efficiency.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work history
Inventory control manager
safaricom limited
Diani, Kwale
2015.09 - Current
- Investigated missing items, discrepancies and losses.
- Adapted to changing demands and seasonal trends.
- Located and retrieved requested products on shop floor and in storage areas.
- Optimised efficiency of stock operations using data from hand-held scanners.
- Completed [Number] stock counts each day, ensuring complete accuracy.
- Tracked stock availability levels to drive sales and team performance.
- Maintained neat and clean store areas in line with health and safety policies.
- Employed manual handling procedures to carry out safe stock counts.
Dealer Management Analyst -Job rotation
safaricom limited
2021.09 - 2022.04
- Designed and executed performance frameworks and processes to support delivery of key objectives.
- Reported on service-level agreement adherence and raised areas requiring improvement action.
- Assisted developers with designing and implementing improved technical solutions aligned with business goals.
- Improved user experiences and journeys through targeted research and analysis.
- Recognised dataset trends and provided recommendations based on clear patterns.
Customer service executive
safaricom limited
Nairobi, Nairobi
2011.01 - 2015.08
- Exceeded targets by delivering comprehensive and consistent service.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Managed banking and accounts with expert finance knowledge.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Increased client retention by [Number]% through outstanding account management.
- Offered detailed product and service advice based on customer needs.
- Resolved complaints with proactive problem-solving and analysis.
Monitoring and evaluation assistant
Aphia II
Eastern ,upper Region, Embu, Meru and Isiolo
2010.10 - 2010.12
- Oversaw programme budget and helped delivery managers keep within budget.
- Contributed to regular team reporting and review of project activities.
- Analysed project data to produce reports and other documentation for different internal and external stakeholders.
- Reviewed systems and procedures to meet project quality assurance and consistency.
- Developed and disseminated performance indicators and methodologies to delivery managers for data collection.
- Provided timely findings and analysis to establish pragmatic solutions and advice for project improvement.
- Used sampling techniques and [Software] to support monitoring, reporting and statistical analysis.
Loans officer
Standard Chartered Bank
Nairobi, Nairobi
2010.01 - 2010.05
- Built outstanding relationships with clients through bespoke care and advice, going above and beyond to promote client loyalty and retention.
- Explained payment terms and conditions for loans, offering one-on-one appointments for clients with complex loan needs to aid understanding.
- Drove a culture of high productivity and continuous improvement by establishing KPI metrics across all sales operations.
Education
Bachelor of Education - science
KENYATTA UNIVERSITY
Nairobi 2005.09 - 2008.12
Master's in project management - Economics
University of Nairobi
Nairobi 2017.04 -
Skills
- Change management
- On-site observations
- Data analysis
- Performance tracking
- Inventory audits
- Stock management
- Quality Control
- Process improvements
- Sales data analysis
Languages
English
Fluent
Timeline
Dealer Management Analyst -Job rotation
safaricom limited
2021.09 - 2022.04
Master's in project management - Economics
University of Nairobi
2017.04 -
Inventory control manager
safaricom limited
2015.09 - Current
Customer service executive
safaricom limited
2011.01 - 2015.08
Monitoring and evaluation assistant
Aphia II
2010.10 - 2010.12
Loans officer
Standard Chartered Bank
2010.01 - 2010.05
Bachelor of Education - science
KENYATTA UNIVERSITY
2005.09 - 2008.12
Referees
Joseph Mativo
Safaricom Diani Retail Manager
jmuithya@safaricom.co.ke
0726694407
Paul Kagunda
Yehu Microfinance
Branch Manager
pkagunda09@gmail.com
Referees
Joseph Mativo
Safaricom Diani Retail Manager
jmuithya@safaricom.co.ke
0726694407
Paul Kagunda
Yehu Microfinance
Branch Manager
pkagunda09@gmail.com