Summary
Overview
Work history
Education
Skills
Languages
Timeline
Referees
Referees
Generic

Maureen Muthami

DIANI,KENYAN

Summary

Results-driven professional leveraging problem-solving skills to overhaul, improve and refine business practices. Strategic thinker with advanced analysis skills. Confidently tackles large scale challenges, prioritising greater organisational efficiency.

Overview

14
14
years of professional experience
3
3
years of post-secondary education

Work history

Inventory control manager

safaricom limited
Diani, Kwale
09.2015 - Current
  • Investigated missing items, discrepancies and losses.
  • Adapted to changing demands and seasonal trends.
  • Located and retrieved requested products on shop floor and in storage areas.
  • Optimised efficiency of stock operations using data from hand-held scanners.
  • Completed [Number] stock counts each day, ensuring complete accuracy.
  • Tracked stock availability levels to drive sales and team performance.
  • Maintained neat and clean store areas in line with health and safety policies.
  • Employed manual handling procedures to carry out safe stock counts.

Dealer Management Analyst -Job rotation

safaricom limited
09.2021 - 04.2022
  • Designed and executed performance frameworks and processes to support delivery of key objectives.
  • Reported on service-level agreement adherence and raised areas requiring improvement action.
  • Assisted developers with designing and implementing improved technical solutions aligned with business goals.
  • Improved user experiences and journeys through targeted research and analysis.
  • Recognised dataset trends and provided recommendations based on clear patterns.

Customer service executive

safaricom limited
Nairobi, Nairobi
01.2011 - 08.2015
  • Exceeded targets by delivering comprehensive and consistent service.
  • Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
  • Managed banking and accounts with expert finance knowledge.
  • Escalated complex issues quickly to supervisors to avoid lost revenue.
  • Increased client retention by [Number]% through outstanding account management.
  • Offered detailed product and service advice based on customer needs.
  • Resolved complaints with proactive problem-solving and analysis.

Monitoring and evaluation assistant

Aphia II
Eastern ,upper Region, Embu, Meru and Isiolo
10.2010 - 12.2010
  • Oversaw programme budget and helped delivery managers keep within budget.
  • Contributed to regular team reporting and review of project activities.
  • Analysed project data to produce reports and other documentation for different internal and external stakeholders.
  • Reviewed systems and procedures to meet project quality assurance and consistency.
  • Developed and disseminated performance indicators and methodologies to delivery managers for data collection.
  • Provided timely findings and analysis to establish pragmatic solutions and advice for project improvement.
  • Used sampling techniques and [Software] to support monitoring, reporting and statistical analysis.

Loans officer

Standard Chartered Bank
Nairobi, Nairobi
01.2010 - 05.2010
  • Built outstanding relationships with clients through bespoke care and advice, going above and beyond to promote client loyalty and retention.
  • Explained payment terms and conditions for loans, offering one-on-one appointments for clients with complex loan needs to aid understanding.
  • Drove a culture of high productivity and continuous improvement by establishing KPI metrics across all sales operations.

Education

Bachelor of Education - science

KENYATTA UNIVERSITY
Nairobi
09.2005 - 12.2008

Master's in project management - Economics

University of Nairobi
Nairobi
04.2017 -

Skills

  • Change management
  • On-site observations
  • Data analysis
  • Performance tracking
  • Inventory audits
  • Stock management
  • Quality Control
  • Process improvements
  • Sales data analysis

Languages

English
Fluent

Timeline

Dealer Management Analyst -Job rotation

safaricom limited
09.2021 - 04.2022

Master's in project management - Economics

University of Nairobi
04.2017 -

Inventory control manager

safaricom limited
09.2015 - Current

Customer service executive

safaricom limited
01.2011 - 08.2015

Monitoring and evaluation assistant

Aphia II
10.2010 - 12.2010

Loans officer

Standard Chartered Bank
01.2010 - 05.2010

Bachelor of Education - science

KENYATTA UNIVERSITY
09.2005 - 12.2008

Referees

Joseph Mativo

Safaricom Diani Retail Manager

jmuithya@safaricom.co.ke

0726694407


Paul Kagunda

Yehu Microfinance

Branch Manager

pkagunda09@gmail.com

Referees

Joseph Mativo

Safaricom Diani Retail Manager

jmuithya@safaricom.co.ke

0726694407


Paul Kagunda

Yehu Microfinance

Branch Manager

pkagunda09@gmail.com

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