MAUREEN MOSOTI
Summary
Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Access Verification Analyst
Publix Supermarkets, Inc
07.2022 - 06.2024
- Analyzed, executed and monitored all Information Technology (IT) requests for data access, hardware and software in Industrial Operations
- Followed established processes to create campaigns and ensured they met formatting requirements and that instructional text was validated for accuracy
- Processed access changes during campaign execution
- Maintained a documented timeline for review execution and escalated potential delays
- Monitored data consistency across different data sources
- Ensured IT standards are adhered to
- Worked on special projects as needed.
UPS Compliance Support Rep II
UNITED PARCEL SERVICES
10.2021 - 06.2022
- Analyzed employee STA applications for accuracy and completeness
- Communicated with employees and management in a timely and prompt manner whenever additional employee information was needed
- Ensured accuracy and compliance with federal and state service standards, when entering STA applications into the TSA website
- Maintained acceptable quality through compliance with internal quality control initiatives
- Managed multiple administrative tasks in a fast-paced office with minimal supervision
- Followed written procedures to identify and perform the best course of action
- Participated in special projects and other duties as requested.
Specimen Technician
QUEST DIAGNOSTICS
10.2020 - 02.2021
- Completed all required written documentation, legibly and within the assigned time frame
- Handled multiple tasks simultaneously in a production environment
- Communicated effectively with all levels of staff in the laboratory and escalated issues promptly
- Worked closely with colleagues and supervisors thus fostering a positive work environment
- Was flexible and adapted to change when needed
- Demonstrated in-depth understanding of the compliance policies related to test ordering, which included researching for test ordering information on translation tables, computer systems, and the directory of services.
Graduate Assistant: Library
AVILA UNIVERSITY
01.2019 - 03.2020
- Supervised the IT help desk and handled all open tickets during my shift
- Exhibited the highest standards in customer service while answering calls and assisting many students
- Provided guidance and mentorship to students while serving as a role model for both students and staff
- Partnered with a multitude of university personnel and offices to ensure the smooth running of daily operations
- Assisted the Learning Commons staff with special projects and assorted day-to-day tasks.
Project Coordinator
NIKEN TRANSPORT SERVICES LLC
10.2017 - 12.2019
- Created plans to foster positive, long-lasting relationships with shippers, brokers and freight forwarders
- Monitored trucking routes to ensure optimal efficiency and complete harmony
- Supervised current projects and coordinated all team members to meet project deadlines
- Implemented cost-saving measures and monitored the expenses to ensure budget adherence
- Researched and recommended transportation lanes identified to be beneficial to the company.
Library Evening Supervisor
AVILA UNIVERSITY
08.2016 - 06.2017
- Performed administration and circulation duties at the library
- Allocated and signed off assignments given to students working in the library
- Assisted patrons at the front desk to access library materials and use databases
- Answered phone calls to help students, faculty and non-faculty with any questions they had
- Handled complaints during the evening shift and use of proper channels to address issues raised.
Education
Master of Business Administration - Management
Avila University
01.2020
Bachelor of Commerce - Finance & Management Science
Strathmore University
01.2014
Skills
- Relationship Management
- Superior Customer Service
- Project Management
- Microsoft Office Suite
- Document Verification
- Analytical Skills
- Proficient in Excel
- Adaptability
- Time management abilities
- Interpersonal Communication
- Risk Assessment
- Attention to Detail
Timeline
Access Verification Analyst
Publix Supermarkets, Inc
07.2022 - 06.2024
UPS Compliance Support Rep II
UNITED PARCEL SERVICES
10.2021 - 06.2022
Specimen Technician
QUEST DIAGNOSTICS
10.2020 - 02.2021
Graduate Assistant: Library
AVILA UNIVERSITY
01.2019 - 03.2020
Project Coordinator
NIKEN TRANSPORT SERVICES LLC
10.2017 - 12.2019
Library Evening Supervisor
AVILA UNIVERSITY
08.2016 - 06.2017
Master of Business Administration - Management
Avila University
Bachelor of Commerce - Finance & Management Science
Strathmore University
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