Summary
Overview
Work History
Education
Skills
Timeline
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MAUREEN MIRITI

Nairobi, Nairobi Province,30

Summary

  • 8 years’ professional experience in customer relationship management and complaint handling.
  • Adept at enhancing office efficiency and customer satisfaction.
  • Leveraging my expertise in Office Management and Problem-Solving at any organization.
  • Proactive approach in streamlining administrative processes and fostering teamwork leading to a significant increase in customer loyalty and operational productivity.
  • Consistency in quality assurance and excellent communication.
  • Ensuring high customer loyalty through customer loyalty program & rewarding system.
  • Hands on experience in work and appointment scheduling.
  • increasing customer acquisition through strong networks, effective communication and customer experience.

Overview

11
11
years of professional experience

Work History

CUSTOMER SUPPORT & ADMINISTRATION EXECUTIVE

TOP QUALITY MOTORS L.T.D
01.2019 - Current
  • Handled sensitive information with discretion adhering strictly to confidentiality policies protecting company interests.
  • Optimized resource allocation for increased productivity with thorough workload analysis and staff scheduling.
  • Collaborated with various departments on special projects requiring administrative expertise resulting in successful completion within deadlines.
  • Managed high-level executive calendars, ensuring timely attendance to crucial meetings and events.
  • Maintained inventory of office supplies, proactively ordering necessary items before depletion to avoid disruptions in daily operations.
  • Receiving customers and enhancing their satisfaction by promptly addressing inquiries and providing accurate information.
  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving strategies.
  • Established strong relationships with clients through exceptional customer service, resulting in increased loyalty and satisfaction levels.
  • Created minutes, reports, presentations and other materials for executive staff.
  • Handling all customer complaints and managing customers.
  • Responding to customer reviews and social media management.

Administration Officer

AFRI-QUEST RESEARCH CENTRE L.T.D
12.2017 - 08.2018
  • Created, prepared, and delivered reports to various departments.
  • Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Completed daily logs for management review.
  • Making travel arrangements for staff and management team if necessary. Including flights, accommodation, tours and transportation.
  • Increased customer service success rates by quickly resolving issues.
  • Assisted in preparing of grants applications by providing guidelines, budget templates and ensuring compliance with funding agencies.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
  • Managed complex scheduling tasks, ensuring that deadlines were met consistently.
  • Trained and supervised casual employees on office policies and procedures.

Customer Care Executive

AGRI-Q QUEST LIMITED
10.2016 - 11.2017
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Maintained comprehensive records of customers, ensuring data accuracy and facilitating smooth follow up processes.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Following up with the client and checking if the quality of service and goods offered were satisfactory.
  • Ensured accurate record-keeping by diligently documenting all interactions within internal CRM platforms.
  • Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Interface daily with internal partners in laboratory, accounts and field services for weekly sampling.

Receptionist

STANTECH MOTORS L.T.D
01.2014 - 09.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Assisted with planning office events and meetings for smooth execution.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Streamlined check-in processes, reducing wait times for guests.

Education

BBA - DIPLO

KENYA METHODIST UNIVERSITY
NAIROBI
05.2012

Skills

  • Office Management
  • Scheduling appointments
  • Records Maintenance
  • Report Preparation
  • Meeting facilitation
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Excellent Communication
  • Microsoft Office suite
  • Work Planning and Prioritization
  • Risk Assessment
  • Quality Assurance

Timeline

CUSTOMER SUPPORT & ADMINISTRATION EXECUTIVE

TOP QUALITY MOTORS L.T.D
01.2019 - Current

Administration Officer

AFRI-QUEST RESEARCH CENTRE L.T.D
12.2017 - 08.2018

Customer Care Executive

AGRI-Q QUEST LIMITED
10.2016 - 11.2017

Receptionist

STANTECH MOTORS L.T.D
01.2014 - 09.2016

BBA - DIPLO

KENYA METHODIST UNIVERSITY

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