MAUREEN L MUHILANAH

• Led and managed a team of dispatchers and drivers, cultivating a collaborative work environment to ensure seamless operations and on-time deliveries.
• Developed and implemented strategic initiatives that improved operational efficiency and reduced delays by 50%.
• Oversaw the full cycle of driver and dispatcher recruitment, including hiring, vetting, onboarding, training, and exit, to maintain optimal staffing levels and business continuity.
• Monitored and tracked shipment progress and driver locations in real time, proactively addressing potential issues to ensure timely delivery.
• Managed the allocation and maintenance of essential resources for drivers and dispatchers, including load boards, communication devices (ELD gadgets, emails), safety equipment (PPE), and logistical tools (straps, pallet jacks, blankets).
• Established and communicated weekly performance targets, and minimum rate-per-mile goals for the team, aligning these with incentive programs to maximize profitability.
• Streamlined communication processes between drivers, dispatchers, shippers, and brokers, resulting in improved coordination and reduced errors.
• Ensured strict adherence to DOT regulations for vehicles, drivers, and safety standards, minimizing compliance risks.
• Coordinated and enforced scheduled truck maintenance and repairs, minimizing downtime.
• Managed relationships with mobile repair services and roadside assistance providers to support drivers during emergency breakdowns.
• Conducted regular reviews of driver ELD logs to verify compliance with state-mandated hours of service regulations.
• Managed and controlled weekly expenses related to vehicle maintenance and fuel consumption.
• Addressed and resolved escalated customer complaints, implementing effective solutions to prevent recurrence.
• Proactively resolved delivery delays by negotiating revised timelines and coordinating shipment recovery with load brokers.
• Maintained accurate and comprehensive documentation of all transportation activities.
• Generated weekly revenue reports and collaborated with factoring companies to ensure timely processing of payments to the company, drivers, and dispatchers.

· Human Resource Planning & Resourcing

o Collaborated with Business Unit Heads to develop and prepare Human Resource forecasts, defining and justifying proposed and existing roles to align with business strategy and optimize staffing levels.

o Implemented strategic resourcing initiatives to identify and attract top-tier candidates based on manpower plans through recruitment agencies, online platforms and internal talent pools.

o Managed the full recruitment cycle and onboarding process in partnership with respective line managers.

o Proactively developed and maintained a talent pool to address current and future talent requirements.

o Provided training and support to line managers on effective recruitment practices.

· Organization Development & Change Management

o Led organizational structure reviews to enhance effectiveness and communicated all changes to employees in alignment with organizational strategy.

o Analyzing the existing organizational structure to identify areas for improvement and making recommendations for changes to enhance efficiency and effectiveness.

o Developed comprehensive job descriptions with measurable KPIs for all employees, ensuring understanding and sign-off.

o Championed organizational culture and change management initiatives within the business unit.

· Learning and Development

o Partnered with the business units to identify skill gaps and coordinate the delivery of learning and development programs for continuous staff development.

· Performance Management

o Coordinated and facilitated project management processes, ensuring effective communication, timely report submission and analysis, and building performance management capabilities within business units.

· Talent Management

o Collaborated with line managers to develop talent maps and succession plans for key roles, ensuring a strong leadership pipeline.

o Partnered with business heads on talent planning, including work reallocation, job expansion, enrichment, and job rotation, based on business forecasts.

o Conducted career development discussions with staff and their line managers to support employee career aspirations.

o Maintained a comprehensive database of internal and external talent, categorized by focus areas and market dynamics, including Human Capital development programs.

o Advised the Business Unit on staff turnover, recommending talent retention strategies based on exit interviews and reports.

· Compliance

o Served as Secretary to the health and safety committee, managing committee operations in accordance with the Occupational Health and Safety Act.

o Ensured regular inspections and implemented wellness sensitization activities to prevent occupational accidents and incidents.

o Assisted in drafting and implementing Human Resource policies, procedures, and practices, ensuring compliance with legal requirements and communicating changes to staff.

· Employee Relations & Administration

o Provided support and guidance to the Business Units on employee relations matters, identifying opportunities for improvement.

o Attended business unit meetings to provide HR support, resolve issues, advise on best HR practices and escalate concerns as needed.

o Advised managers and employees on disciplinary issues and procedures, promoting open communication within business units.

o Managed the employee termination process, including resignations and negotiated terminations, in compliance with employment laws.

o Collaborated with business unit heads to ensure effective leave management and adherence to leave plans.

o Managed and served as a liaison for employee welfare and benefit services, including WIBA, medical cover, Sacco and pension plans.

o Collaborated with payroll managers to ensure accurate and timely submission of payroll inputs and statutory deductions.

o Developed, implemented, and monitored HR risk and compliance matrices, recommending risk mitigation strategies.

o Developed, implemented, and monitored the HR budget within established timelines.

• Developed and oversaw the company's Knowledge Management Strategy, analyzing and improving existing knowledge systems and databases to optimize KM practices.
• Managed and ensured the smooth operation and uptime of knowledge systems in collaboration with the IT department.
• Designed and delivered quarterly knowledge management training modules, establishing KM standards and procedures to foster knowledge sharing and a collaborative culture.
• Oversaw and coordinated the development and implementation of change programs to enhance organizational efficiency, and led the review, development, and approval of organizational policies.
• Managed the complete data lifecycle, including knowledge creation, capture, sharing, storage, archiving, and disposal.

• Coordinated the response to tenders, requests for quotations, and proposals from various private and public sector entities under the supervision of the Bid Manager.
• Collaborated with technical teams to ensure the completeness, responsiveness of proposed solutions, and timely submission of bids.
• Maintained bid trackers and prepared regular reports to facilitate effective planning and prioritization of bid submissions.

• As head and team leader of administration department, I supported company operations by supervising administrative staff, managing administrative functions, policies and procedures and devising ways of effectively and efficiently delivering administrative services
• This included Transport and Travel Management, Front office Management, Staff Welfare Provision, Office Facility and Security Management and departmental budget drawing and management

• Working under the direct supervision of the Chief Executive Officer and the Head of Sales the role involves leading all the aspects of bid response
• This includes reviewing of customer requirements and working with partners, vendors and internal staff to orchestrate quality and compelling winning bid responses
• Support the sales team by acting as a point of contact for all bid related sales leads and opportunities
• I maintain a database of all the bids to organize and track all the responses by the company and provide status reports and analysis of all ongoing and submitted bids while identifying and mitigating possible bid failure risks

• Reviewed proposals, presentations, and other documents to ensure adherence to KPMG's best practices, and managed proposal inquiries.
• Provided comprehensive administrative support to IDAS Partners, Directors, managers, and staff, including assistance with financial statements, reports, letters, management letters, proposals, EOIs, engagement letters, and presentations.
• Managed project administration, including preparing fee notes, maintaining fee note trackers, and coordinating travel, accommodation, and per diems for project staff.
• Coordinated departmental recruitment for the Eastern African region, including candidate contact, interview scheduling, and making travel and accommodation arrangements.
• Managed departmental transport and travel arrangements, planned, and coordinated departmental workshops and training events.
• Managed departmental leave and tracked leave in collaboration with the HR department.