Maureen Koech

Work History

Head Waiter

Uzuri Restraurant

01.2023 - Current

Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
Trained staff members on use of POS system.
Managed food resources, memorized orders, and coordinated customer service.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Supervised server staff and simultaneously served personal section of tables.
Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Conducted regular performance evaluations for wait staff to continually improve service quality.

Head Waiter

Hilton

12.2018 - 11.2022

Greeted new customers, discussed specials, and took drink orders.
Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Streamlined payment process for customers by implementing efficient check handling procedures among the wait staff.
Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
Answered customers' questions, recommended items, and recorded order information.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Waitress, Hostess

Sankara Nairobi

10.2010 - 08.2018

Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Kept server areas clean and stocked to increase efficiency while working tables.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Processed orders and sent to kitchen employees for preparation.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Collaborated with team members to consistently provide efficient service during peak hours.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Used cash registers and credit card machines to cash out customers.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Proved successful working within tight deadlines and a fast-paced environment.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Increased sales significantly by upselling higher-end products to customers.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Answered phone calls to take orders, give information and document reservations.
Promoted business loyalty by fostering positive customer relationships.
Advised customers about special offerings and menu items to help drive sales.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Casual Waitress

Hilton

01.2010 - 08.2010

Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Waitress

Exotic Guest House

02.2008 - 11.2009

Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Inspected dishes and utensils for cleanliness.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Outside Catering

Impala

03.2007 - 01.2008

Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.

Salesperson

Cadbury

11.2005 - 01.2007

Worked to build relationships with customers and built potential for additional sales.
Boosted sales by consistently engaging with customers and addressing their needs effectively.
Developed relationships with clients for increased loyalty and repeat business.
Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

Summary

Overview

Work History

Head Waiter

Head Waiter

Waitress, Hostess

Casual Waitress

Waitress

Outside Catering

Salesperson

Education

Bachelor of Arts - Hospitality

Associate of Arts - Business Accountancy

High School Diploma -

High School Diploma -

Skills

Timeline

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