Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Hi, I’m

Maureen Kingoina

Nairobi
Maureen Kingoina

Summary

Professional hospitality worker with proven track record in high-quality service delivery. Skilled in order accuracy, prompt service, and customer satisfaction. Strong focus on team collaboration and adaptability to changing needs. Dependable and results-driven with friendly and approachable demeanor.

Experienced with delivering exceptional guest service and managing room service operations efficiently. Utilizes strong communication skills to interact effectively with guests and staff. Track record of maintaining cleanliness and adhering to service standards to ensure guest satisfaction.

Overview

6
years of professional experience

Work History

Makuti 2000

Room Service Server
11.2024 - Current

Job overview

  • Protected guests by following proper food handling procedures.
  • Kept work environments, equipment and trays clean and sanitized for guests.
  • Established rapport with guests through attentive listening skills and genuine interest in their needs.
  • Verified accuracy and quality of orders before delivery.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.
  • Handled guest complaints with empathy and professionalism, swiftly resolving issues to maintain overall satisfaction.
  • Maintained high levels of cleanliness and presentation for in-room dining experiences, ensuring a positive impression.

METRO CAFE AND PUB

Waitress
01.2021 - 06.2024

Job overview

  • Provide excellent customer service.
  • Always strive towards the best customer satisfaction.
  • Greet customers and present menus.
  • Make suggestions based on their preferences.
  • Take and serve food/drink orders.
  • Up-sell when appropriate.
  • Arrange table settings.

AFRICAN RESORT INTERNATIONAL

Field agent
02.2019 - 12.2020

Job overview

  • Visit potential customers for new business;
  • Close sales;
  • Gather market and customer information and provide feedback on buying trends;
  • Represent the company at promotional events;
  • Identify new markets and business opportunities;
  • Record weekly sales;
  • Review your individual sales performance against targets

Education

Application of Distributed Sales

Certificate
01.2019

University Overview

Computer Applications

Certificate
01.2018

University Overview

Nyabururu Girls’ High School

KCSE
01.2017

University Overview

Skills

  • Customer service skills
  • Ability to work well with others
  • Ability to accept criticism
  • Work well under pressure
  • Thoroughness
  • Attention to detail
  • Excellent verbal communication skills
  • Desire to help people
  • Active listening skills
  • Good memory

Personal Information

Personal Information
Profession: Waitress

Timeline

Room Service Server
Makuti 2000
11.2024 - Current
Waitress
METRO CAFE AND PUB
01.2021 - 06.2024
Field agent
AFRICAN RESORT INTERNATIONAL
02.2019 - 12.2020
Computer Applications
Certificate
Nyabururu Girls’ High School
KCSE
Application of Distributed Sales
Certificate
Maureen Kingoina