Maureen Kimani
International Business Management
Nairobi
Summary
Proactive and caring worker with extensive experience, strong communication skills, and keen observational abilities. Skillfully manages day-to-day activities while actively seeking opportunities to make a meaningful impact. Demonstrates high performance in effectively managing large-scale, complex databases. Dedicated and diligent employee enthusiastic about gaining comprehensive knowledge in all areas. Offers exceptional administrative skills, talent for building strong relationships, and knack for problem-solving.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Associate Trainer
Salix Data Africa
09.2024 - Current
- Facilitated training sessions
- Updated training materials
- Monitored trainee progress
- Collaborated on training needs
- Maintained an engaging training environment
Customer Service Specialist - Outbound Calls
Salix Data Africa
09.2023 - Current
- Handled high-volume outbound calls
- Achieved and exceeded performance targets
- Maintained accurate CRM records
- Delivered personalized service
- Collaborated with teams to improve campaigns
- Resolved client issues to boost satisfaction
Insurance Tracker
Proctor Financial Company
09.2023 - Current
- Tracked insurance compliance
- Verified policy details
- Collaborated with financial institutions
- Investigated discrepancies
- Ensured industry compliance
Cashier and Sales Representative
Bestcard
06.2022 - 09.2023
- Processed POS transactions accurately
- Trained associates on systems
- Reconciled cash drawers
- Assisted with returns and customer issues
- Conducted inventory counts
Education Administrative Intern
Nairobi City-County Government
05.2021 - 08.2021
- Provided administrative support
- Organized meeting logistics
- Created and maintained processes
- Managed filing and clerical tasks
- Identified process improvements
Data Annotator
Digital Divide Data
10.2020 - 01.2021
- Performed data entry and analysis
- Cleaned and managed data sets
- Extracted patterns for reports
- Met tight deadlines with accuracy
- Applied time management skills
Child Worker
Heritage of Faith and Hope Children's Home
10.2016 - 12.2016
- Supported children's emotional and cognitive growth
- Facilitated educational activities
- Investigated child welfare concerns
- Collaborated with external agencies
- Maintained case documentation
Education
Bachelor of Science - International Business Management
Africa Nazarene University
Nairobi 05.2018 - 07.2022
Certificate - Kenya Certificate Of Secondary Education
Maryhill Girls' High School
Thika 01.2014 - 11.2017
Skills
- Leadership
- Sales and marketing strategies
- Project/Operations Management
- Strategic Planning
- Negotiations
- Client Management & Retention
- Business Development
- Staff Training
- Performance monitoring
Core Competences
- Project/Operations Management leadership
- Strategic Planning negotiations
- Client Management & Retention business Development
Timeline
Associate Trainer
Salix Data Africa
09.2024 - Current
Customer Service Specialist - Outbound Calls
Salix Data Africa
09.2023 - Current
Insurance Tracker
Proctor Financial Company
09.2023 - Current
Cashier and Sales Representative
Bestcard
06.2022 - 09.2023
Education Administrative Intern
Nairobi City-County Government
05.2021 - 08.2021
Data Annotator
Digital Divide Data
10.2020 - 01.2021
Bachelor of Science - International Business Management
Africa Nazarene University
05.2018 - 07.2022
Child Worker
Heritage of Faith and Hope Children's Home
10.2016 - 12.2016
Certificate - Kenya Certificate Of Secondary Education
Maryhill Girls' High School
01.2014 - 11.2017
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