Summary
Overview
Work History
Education
Skills
Timeline
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Maureen Mwanduka

Maureen Mwanduka

Senior Manager
Mombasa

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Seasoned Operations Manager and talented leader with Number years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Operations Manager

Legit Micro Enterprise
Mombasa, Coast
04.2022 - Current
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Call Centre Supervisor

Watu Africa
Mombasa, Coast
06.2019 - 03.2022
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Organized and detail-oriented with a strong work ethic.
  • Gained strong leadership skills by managing projects from start to finish.

Branch Manager

Fadhili Micro Enterprise
Mombasa, Coast
01.2018 - 06.2019
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.

Business Relationship Officer

Fadhili Micro Enterprise
Mombasa, Coast
05.2016 - 01.2018
  • Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
  • Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
  • Coordinated with compliance officers to ensure adherence to regulatory guidelines in all client interactions and transactions.
  • Conducted comprehensive financial analyses to identify potential risks and recommend appropriate mitigation strategies to senior management.

Education

Degree - Psychology And Sociology

University Of Nairobi
Nairobi
09.2010 - 12.2014

Skills

Production

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Timeline

Operations Manager

Legit Micro Enterprise
04.2022 - Current

Call Centre Supervisor

Watu Africa
06.2019 - 03.2022

Branch Manager

Fadhili Micro Enterprise
01.2018 - 06.2019

Business Relationship Officer

Fadhili Micro Enterprise
05.2016 - 01.2018

Degree - Psychology And Sociology

University Of Nairobi
09.2010 - 12.2014
Maureen MwandukaSenior Manager