Summary
Overview
Work history
Education
Skills
Languages
Certification
Custom
Timeline
Generic

Maureen Chepchuumba

Naorobi,Kenya

Summary

Dedicated professional specializing in customer and guest relations, front-desk etiquette, and English communication. Exhibits exceptional organizational skills and meticulous attention to detail, combined with robust problem-solving capabilities. Demonstrates proficiency in cash handling and POS systems, establishing a proven track record of teamwork and reliability. Flexible across early and late shifts, highlighting adaptability and rapid learning, particularly with Opera exposure. Committed to elevating guest experiences while pursuing career advancement opportunities in hospitality management.

Overview

5
5
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification

Work history

Barista / Front of house

Fahari Gardens Hotel
Nairobi, Kenya
05.2021 - Current
  • Delivered professional Front of House service in a busy hotel and café environment.
  • Prepared high-quality espresso-based beverages, consistently maintaining standards.
  • Produced advanced latte art to enhance visual appeal of beverages.
  • Maintained exceptional milk texturing and espresso extraction quality.
  • Took accurate food and drink orders to facilitate efficient service flow.
  • Worked efficiently during peak periods under high pressure.
  • Handled cash and card payments, ensuring accuracy in transactions.
  • Maintained organised coffee stations and service areas for optimal operations.

Education

Pass - Barista

Papadams Barista School
Nairobi, Kenya
05.2020 - 06.2020

Diploma - Applied And Industrial Microbiology

Technical University of Kenya
Nairobi Kenya

Skills

Customer and guest relations

Front-desk etiquette

English communication
Organisation and attention to detail

Problem-solving
Cash handling and POS systems

Teamwork and reliability
Flexible across early / late shifts

Fast learner (Opera exposure)

Languages

English
Advanced

Certification


Barista Certificate
Papadams Barista School24 June 2020

Custom

References

Caroline Jepkoech
Director of Housekeeping — Fahari Gardens Hotel
📞+254 727 860 311 | ✉️carotuei@gmail.com

Gilbert Cheruiyot
CEO — Gilchery Skip-Trace Ltd
📞+254 722 409 399 | ✉️gilchery@gmail.com

Timeline

Barista / Front of house

Fahari Gardens Hotel
05.2021 - Current

Pass - Barista

Papadams Barista School
05.2020 - 06.2020

Diploma - Applied And Industrial Microbiology

Technical University of Kenya
Maureen Chepchuumba