Maureen Caroline Akoth
Client Relations Manager
Nairobi,Kenya
Summary
Results-driven Client Relations Manager with over 15 years of experience building and sustaining high-value corporate relationships across diverse industries. Proven expertise in virtual client engagement, contract negotiation, account onboarding, and long-term retention strategies. Adept at managing complex B2B accounts remotely, resolving escalations with professionalism, and converting service inquiries into multi-year agreements. Combines a consultative approach with strong financial acumen and CRM proficiency to deliver exceptional client satisfaction and measurable revenue growth.
Overview
18
18
years of professional experience
Work History
Client Relations & Sales Development Manager
Timarke Ventures
06.2025 - Current
- Manage end-to-end client relationships for commercial tyre, rim, battery, and workshop service accounts, ensuring high satisfaction and repeat business.
- Lead virtual consultations and remote onboarding for new corporate fleet clients, converting product inquiries into ongoing service subscriptions.
- Oversee commercial account receivables and execute proactive debt recovery strategies while maintaining strong, trust-based client relationships.
- Serve as the primary point of contact for key accounts, coordinating cross-functional support to resolve issues swiftly and professionally.
Remote Client Relations & Sales Specialist
Treadsetters Tyres Ltd
06.2024 - 06.2025
- Managed end-to-end virtual onboarding for corporate clients, leveraging digital tools to coordinate complex, multi-stakeholder service agreements.
- Negotiated and secured multi-year supply contracts (2025-2027) with international organisations, demonstrating strong consultative and closing skills.
- Advised clients on technical product features and maintenance packages, deepening account value and driving long-term revenue streams.
- Maintained detailed CRM records and client interaction logs to ensure consistent, personalised service delivery across all touchpoints.
Financial Operations & Customer Success Specialist
Saferider Management Systems Ltd
11.2019 - 05.2021
- Managed a portfolio of sensitive client accounts, successfully recovering over 50% of delinquent balances through empathetic yet firm communication.
- Maintain a 100% accurate KYC database, ensuring full compliance and data integrity across all client records.
- Coordinated remote payment processing and account resolution, minimising client disruption while protecting company cash flow.
Administrative & Showroom Sales Manager
Aloona Industries Kenya Ltd
01.2008 - 10.2019
- Directed high-volume client onboarding, guiding new accounts through product selection and service setup with a consultative, needs-based approach.
- Led and mentored a team of 25+ staff on customer service excellence, professional etiquette, and CRM best practices.
- Reduced administrative overheads by 35% through implementation of digitised filing systems and optimised scheduling workflows.
- Handled complex client escalations and served as the escalation point for key accounts, ensuring swift and satisfactory resolution.
Education
Bachelor of Arts - Communication (Public Relations)
St. Paul's University
12.2026
Diploma - Public Relations
Kenyatta University
Skills
- Client Relationship Management
- Contract Negotiation & Retention
- Virtual Account Onboarding
- B2B Sales Conversion
- Conflict Resolution & Escalation
- CRM
- QuickBooks
- KYC
- Compliance
- Subscription & Service Contracts
- Multi-Channel Communication
Accomplishments
- Secured multi-year international supply contracts (2025-2027), demonstrating advanced relationship management and negotiation capabilities.
- Recovered 50%+ of delinquent client accounts through strategic communication, protecting revenue while preserving long-term relationships.
- Reduced administrative costs by 35% through process digitalisation, freeing time for higher-value client engagement activities.
- Built and managed a 25+ person customer-facing team, instilling a culture of professionalism and client-first service.
Summary - Professional Summary
Results-driven Client Relations Manager with over 15 years of experience building and sustaining high-value corporate relationships across diverse industries. Proven expertise in virtual client engagement, contract negotiation, account onboarding, and long-term retention strategies. Adept at managing complex B2B accounts remotely, resolving escalations with professionalism, and converting service inquiries into multi-year agreements. Combines a consultative approach with strong financial acumen and CRM proficiency to deliver exceptional client satisfaction and measurable revenue growth.
Timeline
Client Relations & Sales Development Manager
Timarke Ventures
06.2025 - Current
Remote Client Relations & Sales Specialist
Treadsetters Tyres Ltd
06.2024 - 06.2025
Financial Operations & Customer Success Specialist
Saferider Management Systems Ltd
11.2019 - 05.2021
Administrative & Showroom Sales Manager
Aloona Industries Kenya Ltd
01.2008 - 10.2019
Diploma - Public Relations
Kenyatta University
Bachelor of Arts - Communication (Public Relations)
St. Paul's University