Matildah Mwata

Work History

Project Management Officer

Hawila Limited

Nairobi

01.2018 - 12.2023

Managed risk effectively by identifying potential issues early on and developing mitigation strategies accordingly.
Demonstrated exceptional problem-solving abilities by addressing complex challenges encountered during the course of projects swiftly and effectively.
Developed comprehensive project plans for successful execution and delivery of projects within deadlines.
Ensured high-quality deliverables by implementing effective quality control measures throughout the project life cycle.
Coordinated with vendors, suppliers, or external partners as needed to secure necessary resources for successful project completion in a timely manner.
Improved project efficiency by streamlining communication and ensuring timely completion of tasks.
Established strong relationships with stakeholders, ensuring clear communication channels and managing expectations throughout the project duration.
Optimized resource allocation by accurately forecasting project requirements and assigning appropriate personnel to tasks.
Conducted thorough post-project analysis to identify areas for improvement in future initiatives, driving continuous process improvements within the organization.
Collaborated with cross-functional teams to ensure seamless integration and alignment of project objectives across departments.
Prepared and submitted project invoices for review and approval.

Administrative Assistant

Safi International

Nairobi

02.2015 - 02.2015

Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Created and maintained databases to track and record customer data.
Processed customer orders accurately and within agreed timeframes to meet service standards.

Postal Officer

Postal Corporation Of Kenya

Nairobi

11.2012 - 01.2015

Supported inventory management efforts by tracking supplies needed for postal operations accurately and promptly requisitioning new stock as necessary.
Managed a high volume of daily deliveries, adhering to strict deadlines while maintaining quality service standards.
Implemented time-saving techniques when sorting mail that increased overall productivity within the department without compromising accuracy or quality control measures.
Navigated complex delivery routes efficiently, resulting in consistent on-time delivery performance.
Played an essential role in maintaining the security of mail delivery by carefully monitoring suspicious packages and following proper reporting procedures.
Established strong relationships with customers through consistent, professional interactions, fostering trust in the postal service as a reliable means of communication.
Enhanced customer experience through prompt assistance with inquiries or concerns regarding mail services.
Adhered to all USPS regulations when conducting day-to-day tasks such as stamp sales transactions or package inspections to maintain compliance standards.
Assisted customers with shipping needs, offering guidance on packaging techniques and pricing options for optimal results.
Reduced errors in mail handling by meticulously double-checking addresses and postage requirements before dispatching items.
Weighed letters and packages and calculated costs based on classification, weight, and destination.
Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Upsold postal services like insurance and tracking.
Monitored inventory of postage stamps and made orders to replenish.
Used computer systems to track packages and update client information.

Summary

Overview

Work History

Project Management Officer

Administrative Assistant

Postal Officer

Education

Masters Of Science - Project Management

Bachelors - Business Administration

Diploma - Business Management

Skills

Publications and appearances

Referees

Timeline

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