READING
MARYSHEILA WANGECHI
HOTELIER
Nairobi, Nairobi Province
Summary
Accomplished Front Office Receptionist with a proven track record at KIJE PLACE, excelling in customer service and administrative skills. Demonstrated ability to resolve issues swiftly, enhancing customer satisfaction and retention. Skilled in cash handling and data confidentiality, contributing significantly to efficient operations and financial accuracy.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Front Office Receptionist
KIJE PLACE
10.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified visitors' needs to offer solutions and information.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved customer problems and complaints.
Front Desk Receptionist
WESTWOOD HOTEL NAIROBI
08.2020 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Confirmed appointments, communicated with clients, and updated client records.
Front Office Trainee
PRE AREA HOTEL NAIROBI
01.2018 - 12.2019
- Enhanced guest satisfaction by providing exceptional front desk service and addressing inquiries promptly.
- Managed phone lines efficiently, directing calls to appropriate departments or taking detailed messages as needed.
- Handled challenging situations effectively, resolving guest complaints in a professional manner.
- Processed incoming and outgoing mail and packages according to established procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Identified visitors' needs to offer solutions and information.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
Education
No Degree - BUSINESS INFORMATION TECHNOLOGY
ZETECH UNIVERSITY
NAIROBI 04.2001 -
High School Diploma -
WELLSPRINGS SENIOR HIGH SCHOOL
Nakuru, Nakuru District, Kenya 04.2001 -
No Degree -
NATIONAL YOUTH SERVICE PRIMARY SCHOOL
Upper Gilgil, Nyandarua District, Kenya 04.2001 -
Skills
File organization
Appointment scheduling
Administrative skills
Time management
Telephone skills
Cash handling
Problem-solving skills
Customer service
Data confidentiality
Interests
TRAVELLING
LISTENING TO MUSIC
WRITING
Timeline
Front Office Receptionist
KIJE PLACE
10.2022 - Current
Front Desk Receptionist
WESTWOOD HOTEL NAIROBI
08.2020 - 09.2023
Front Office Trainee
PRE AREA HOTEL NAIROBI
01.2018 - 12.2019
No Degree - BUSINESS INFORMATION TECHNOLOGY
ZETECH UNIVERSITY
04.2001 -
High School Diploma -
WELLSPRINGS SENIOR HIGH SCHOOL
04.2001 -
No Degree -
NATIONAL YOUTH SERVICE PRIMARY SCHOOL
04.2001 -