Mary Nyawira Nthenya
Sales Person
Nairobi
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Salesperson
Accessorize With Style
nairobi
02.2020 - Current
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Worked to build relationships with customers and built potential for additional sales.
- Logged reports, expenses, receipts, and sales in company database.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Improved customer service and telecommunication skills to build lasting relationships.
- Located merchandise across various stores to address customer needs.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
Sales Promoter
Golden Markerting
nairobi
11.2020 - 12.2020
- Performed market research to cater sales promotion incentives and increase sales.
- Applied promotional tools to build product awareness, create consumer interest and stimulate product demand.
- Distributed product samples to potential customers to try offerings before committing to purchasing.
- Recorded quantities of sample and coupon distribution to estimate productivity and sales.
- Worked within retail environments to boost product awareness, meeting and exceeding established sales goals.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
Promotions Assistant
Equity Bank
nairobi
05.2019 - 08.2019
- Handled on-site promotions at conferences, stores and other locations to get products directly in hands of consumers.
- Kept project creative materials and important paperwork well-organized to avoid delays or errors.
- Worked independently to troubleshoot and resolve day-of issues to keep promotions moving smoothly.
- Coordinated and attended meetings between sellers and sales managers to arrange event plans.
Sales Assistant
Shoes Fashion House
nairobi
12.2015 - 09.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Established rapport with customers using active listening and interpersonal skills.
Education
No Degree - Make Up
Make Up By Rose
Nairobi 04.2001 -
Diploma in Health Education And Promotion - Health Education And Promotion
Kenya Medical Training Collage
Lodwar Kenya 09.2016 - 12.2019
High School Diploma -
Brother Beausang Educatin Centre
Ngong Kajiado 01.2012 - 11.2015
No Degree - Primary Education
Brother Beausang Education Centre
Ngong Kajiado 04.2001 -
Skills
Product promotions
Interpersonal communication skills
Problem solving strength
Cross-selling products and services
Customer care
Negotiation
hobbies
socializing
swimming
creating content
Timeline
Sales Promoter
Golden Markerting
11.2020 - 12.2020
Salesperson
Accessorize With Style
02.2020 - Current
Promotions Assistant
Equity Bank
05.2019 - 08.2019
Diploma in Health Education And Promotion - Health Education And Promotion
Kenya Medical Training Collage
09.2016 - 12.2019
Sales Assistant
Shoes Fashion House
12.2015 - 09.2016
High School Diploma -
Brother Beausang Educatin Centre
01.2012 - 11.2015
No Degree - Make Up
Make Up By Rose
04.2001 -
No Degree - Primary Education
Brother Beausang Education Centre
04.2001 -