Mary Lydiah Lerantilei Lesrma
Wantage,Oxfordshire
Summary
Personal Information I consider myself a woman, full of energy, zeal, passion, enthusiasm and good attitude to work. I am self-motivated, always striving to improve on my potential to acquire more knowledge and welcome new challenges. I love to take on responsibilities and my strengths are in the area of team play. I also adapt well to new concepts, changes or working with new people. I am experienced in administrative duties, assessment, tasks management and procuration. I have good IT, problem solving and communication skills both written and verbal, and I have good managerial and a leader skill to be able to bring to any team that I would join and share my knowledge and expertise as an individual. I always use the best practice to be able to make decisions and implement correct supportive packages in line with the national framework, and work closely with providers to ensure a high standard of care is being delivered within packages. Highly responsible, organized and responsive, with excellent planning and time management skills necessary to perform and prioritize multiple tasks concurrently, paying stringent attention to detail. Maintains high levels of professionalism, patience and efficiency to minimize client dissatisfaction and increase loyalty Proficient in the use of Microsoft Office Applications and Computer Software to optimize organizational efficiencies and support process development .
Overview
20
20
years of professional experience
Work history
Care UK
05.2015
Safeguarding Coordinator
Oxfordshire County Council
01.2022 - Current
- Work within the requirements of the Care Act 2014, Mental Capacity Act 2005, Mental Health Act 1983 and any other relevant legislation, guidance and codes of practice, providing personalised information and advice to individuals, families and their carers
- Use strength-based approaches, ensuring that in responding to eligible needs all options including the use of informal support networks, community resources, and the assessment of equipment and adaptations are explored in order to achieve identified outcomes
- To undertake timely and proportionate assessments, reviews and professional interventions and other duties relating to individuals, families and carers
- Ensure support plans are reflective of the persons needs and outcomes by providing a clear breakdown of how these are being met, regardless of determination of eligibility
- Identify and make necessary arrangements where an individual would benefit from services which will improve and maintain independence, in particular reablement services and equipment including: To assess for and provide equipment including Assistive Technology to meet needs and reduce risk To assess and offer advice and facilitation of minor and major adaptations to properties
- To assess and offer advice on moving and handling techniques (including postural management support) and the issue of appropriate equipment
- O To work with housing partners to assist with re-housing applications in line with Local housing policy
- To make telephone enquiries, undertake face to face visits in the community, facilitate clinics and be responsible for the management and prioritisation of a caseload
- To participate in duty including telephone and emergency advice
- Fulfil the role of a trusted assessor; making an assessment of when to involve another social/health care professional where a specialist assessment, skill or intervention is required
- Identify and appropriately report any adult and children safeguarding concerns and carry out safeguarding enquiries in accordance with the Care Act 2014, local procedures and within the principles of ‘making safeguarding personal'
- Identify and apply legal and professional knowledge and skills, balancing protection and risk using relevant decision-making and intervention to protect those at risk whilst promoting individuals to manage their own risk
- Maintain comprehensive, accurate and professionally defensible records of work undertaken, to ensure compliance with organisational guidelines and professional standards
- Where required write court reports and give evidence during legal proceedings
- Contribute to the development of the service i.e
- By communicating new ideas or practice issues through means such as supervision, briefings, completion of council surveys, and team meetings
- Provide supervision if required to identified staff or students in line with OCC Supervision Policy
- Support and adhere to comments and complaints policies and procedures as required through attending the complaint meetings and implementing any learning actions and outcomes
- Work within departmental policies, procedures and guidelines including but not limited to GDPR, Data Protection Act, confidentiality and information sharing protocols
- Take ownership of and responsibility for delivering against team and individual performance targets
- To be accountable for the commitment of financial resources within the scheme of delegation
- Actively engage in continuous professional development in order to maintain professional registration which may include other roles including coordinator work book
- Apply the principles of social justice, social inclusion and equality decision making in all casework, challenging issues of discrimination and oppression and demonstrating the confident application of ethical reasoning to professional practice.
Support Worker
01.2020 - 01.2022
- Assisting clients with their personal care and grooming
- Assisting clients with meal preparation and feeding
- Follow on agreed care plan based on treatment to improve independence and meet client needs
- Taking notes and monitoring general behaviour of clients to identify any abnormalities as well as make observation verbally and written for the handover during each shift
- Assisting supervisors and senior staff with client reviews
- Reporting to the team leaders any incidents and making note of accidents in the accident book
- Ensuring that the equipment available for client use are in working order and within the legal maintenance and service dates
- Complete the fault form and notify the supervisor
- Liaising with supervisors, managers, Relatives, Doctors, Specialist Nurses to provide the best care and medical attention to service users
- Attending trainings and maintaining Health and Safety at work.
Zenith
01.2019 - 01.2020
Administrative Assistant
01.2017 - 01.2020
- Developed and established an effective customer complaints and feedback monitoring mechanism to ensure issues and problems are addressed in a timely and professional manner
- Generated repeat business by effectively managing client relationships to build a reputation for excellence service
- Enhanced business profitability and created a customer-focused culture by effectively managing team members, providing hands-on, practical team guidance and coordinating trainings on customer service across the business
- Ensured that the performance management process is embraced and continuously carried out for effective and efficient customer service with a view of achieving overall business goals
- Monitored process efficiency and recommended improvements to ensure process delivery is directed at a winning customer experience
- Maintained and improved quality results by adhering to standards and guidelines and recommending improved procedures
- Responsibilities Provided proper refund and compensation to customers on time Participated in the induction of new employees as a way of inculcating a customer-focused culture Maintained a comprehensive database of customer complaints, feedback and compliments in order to generate monthly reports for the management Understood the individual needs of each and every customer and addressed them in real time Oversaw the provision of efficient, high-quality, customer service delivery in day-to-day operations for the company
- Consulted, communicated and disseminated information as appropriate to passengers, staff members and third-party providers in order to eliminate lapses in service deliver
Care Co-ordinator
NHS
01.2012 - 01.2016
Care Coordinator
Oxford Health NHS
01.2012 - 01.2016
- Organise the care team, training, and schedules
- Ensure staff are aware of health and wellbeing policies
- Administer medication in the home
- Understand individual's needs and treatment plans
- Ensure patients have access to high-quality health information
- Coordinate multidisciplinary teams.
Care Co-Ordinator
Oxfordshire County Council
01.2010 - 01.2012
- Under the re-ablement team, where I worked alongside colleagues and assisted with clients in their homes
- I have carried out holistic assessments to complete care plans and risk assessments, with a view to reducing care packages, enabling independence where possible
- Liaising with social workers and doing care plans for long term for clients who will need the help indefinitely at home and also filling out forms to the financial assessment team to ensure that an appropriate care package can be put in place for individuals who need it
- As a care Co-ordinator I also carried out supervisions with the carers that I managed and also appraisals which gave me a lot of experience on different sectors and how to offer support with a range of tasks as a whole
- Adept at stakeholder management, operations coordination, data collection & analysis, resource use planning, capacity building, compliance management, health & safety management
- Works collaboratively with team members and management to ensure timely completion of tasks while identifying issues, resolving defects and ensuring that client expectations are met with high-quality support
- Leverages excellent communication, interpersonal and networking skills to build rapport, establish credibility, and maintain strong work relationships and partnerships with people at all levels of an organization
- Renowned as a motivational and inspirational leader, able to effectively manage and influence people, processes and relationships; developing teammate performance and skills to foster a healthy and positive work environment., Managing carers -Allocation of daily duties to carers - their weekly rotas -Supervising the carers and carrying out their appraisals each year
- Risk assessment to client's homes and completing care plans -To do care plans for long term care, assessment and send them out to social workers for approval for clients to have care at home who cannot be independent -Filling out forms for financial assessment for clients to be assessed -co-ordinating with the manager with capacity within the team and also with the hospitals around oxford to support smooth discharge of clients, to have care at home with carers -Keeping in touch with other agencies like the Occupational Therapist, Physiotherapist, Doctor, Social Workers and more, about clients who they are involved with if help is needed
- Supporting carers, going out to work with them to supervise the work they are doing while helping clients in their own homes -I would refer individual complex cases to other agencies like Occupational Therapist, Mental Health, Physiotherapy or even the Safeguarding Team when concerns or issues are raised
- Undertaking proportional assessments and reviews of individual care plans, carers and their families -I have been involved with telephone calls with families and other agencies -Adhering to work and accurate record keeping and the organization guidelines and their standards, in line with General Data Protection Reguations
- I have worked with individual to make sure they get the service they need to maintain their needs and maintaining their independence from other services or with providing equipment that would help them live independently.
Senior care assistant
Match Otions Oxford 2020 Match Options
Oxford
01.2004 - 01.2012
Senior Care Assistant
Oxfordshire County Council
01.2006 - 01.2010
- To help to ensure that all junior and domestic staff contribute to the best of their ability to the efficient running of the home and the creation of the right atmosphere To assist residents who need help with dressing, undressing, bathing and toileting To be responsible for ordering, receipt, disposal and accurately administering medication and the maintenance of records To ensure resources are managed effectively To supervise junior staff To communicate effectively with all parties To be committed to a team ethos across the home and respect the diversity of other team members at all times To help residents with mobility problems and other physical disabilities such as incontinence; help in the use and care of aids and personal equipment To help in the promotion of mental and physical activity of residents through talking to them, taking them out, and sharing with them in activities such as reading, writing, hobbies and recreations
Care Assistant
Oxfordshire County Council
01.2004 - 01.2006
- Assist clients with personal care tasks, such as washing, dressing, eating and toileting
- Perform light housekeeping tasks, such as dusting, vacuuming and changing bed clothes
- Assist in the safe lifting, transferring, repositioning and movement of clients
- Accompany clients to medical appointments
- Observe, monitor and record clients' physical and emotional well-being, and promptly report any changes to senior staff
- Encourage clients to participate in social and recreational activities.
Education
Diploma - Computers and Business Management
Cambridge College
Health
Millennium Academy
2014
BTEC HND - Computing Software Engineering
Distance Learning, City College
2003
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Evesham College
2000
Skills
- Excellent Interpersonal, written, listening and communication skills enabling me to interact well with clients, co workers GPS and multi-disciplinary teams
- Ensures that the correct reporting and administrative procedures are followed
- Passionate about raising people's awareness about health and wellbeing
- Carries out routine investigations and care procedures, such as administering medication
- Able to maintain confidentiality and information relating to clients, staff and other Health Service business
- Give information, emotional support and reassurance to clients and relatives
- Ability to maintain concentration for longer periods under stressful conditions
- Mentally and physically strong, able to deal with highly emotional situations and able to handle sensitive matters with diplomacy
- Promotes and upload standards according to the highest codes of practice
- Proficient in
- Microsoft project, Visio, track wise Excel, power point, word, internet outlook and various documents management softwares
- I have good communication skills in
- English, both verbally and written as well as good knowledge of IT and using computers ie data entry, word processing, etc as well as Numeracy
- Typing skills
Accomplishments
- Other courses/ academic achievements
- Emergency First Aid at Work
- Manual Handling
- Fire Awareness
- Dignity at work
- Health and Safety at work
- Management for diabetes for care home residents
- Challenging behaviour
- Drug and Alcohol awareness
- Dementia Awareness
- Medication Training
- Autism
- Other courses/ academic achievements
- Certificate for the Most Outstanding Student in Computing 2001/2002
- Certificate for outstanding Progress, Effort and Achievement in Computer Maintenance & Applications 2000/2001.
Interests
I enjoy listening to music, embroidery, reading and helping the under privileged.
Timeline
Safeguarding Coordinator
Oxfordshire County Council
01.2022 - Current
Support Worker
01.2020 - 01.2022
Zenith
01.2019 - 01.2020
Administrative Assistant
01.2017 - 01.2020
Care UK
05.2015
Care Co-ordinator
NHS
01.2012 - 01.2016
Care Coordinator
Oxford Health NHS
01.2012 - 01.2016
Care Co-Ordinator
Oxfordshire County Council
01.2010 - 01.2012
Senior Care Assistant
Oxfordshire County Council
01.2006 - 01.2010
Senior care assistant
Match Otions Oxford 2020 Match Options
01.2004 - 01.2012
Care Assistant
Oxfordshire County Council
01.2004 - 01.2006
Diploma - Computers and Business Management
Cambridge College
Health
Millennium Academy
BTEC HND - Computing Software Engineering
Distance Learning, City College
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Evesham College
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