NKATHA MARYANNE
Nairobi
Summary
Dynamic and results-oriented individual with extensive experience in leading teams, optimizing processes, and driving business growth. Proven track record in implementing strategic initiatives to enhance efficiency, increase revenue, and ensure compliance with organizational standards.
Overview
12
12
years of professional experience
Work History
Operations Manager
Kioi & Co. Advocates
04.2022 - 04.2024
- Managed a team of over 15 employees, enhancing customer service efficiency and increasing sales by 60%
- Developed and implemented process improvements to streamline operations and reduce turnaround time
- Set and enforced internal policies, ensuring responsiveness to client demands and regulatory compliance
- Analyzed key performance metrics, providing strategic reports to senior management
- Led the hiring, onboarding, and training processes, fostering a skilled and cohesive team
- Negotiated vendor contracts, achieving favorable pricing and terms to optimize cost savings
- Strengthened client relationships through effective issue resolution and communication.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Operations Manager / Personal Assistant to the CEO
Bold Network Africa
01.2022 - 04.2022
- Facilitated communication and business processes by managing correspondence and scheduling
- Provided multifaceted administrative support, ensuring the CEO's efficient workflow
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Documented and tracked meeting action items, ensuring follow-up and completion.
Operations Assistant / Personal Assistant to the CEO
Cthrough Production
06.2021 - 08.2021
- Provided comprehensive administrative support, including vendor relations, appointment scheduling, and event planning
- Organized successful client relations events, contributing to business development and client satisfaction.
Legal Assistant
Kiragu Wathuta & Co. Advocates
10.2020 - 01.2021
- Coordinated office activities to ensure operational efficiency and compliance with company policies
- Supervised administrative staff, delegating responsibilities to optimize performance
- Managed travel plans and appointments for senior management, supporting efficient operations.
Legal Secretary
Kurauka & Co. Advocates
02.2013 - 09.2020
- Organized and maintained case files, scheduled attorney calendars, and managed legal documentation
- Trained new secretaries and interns in office procedures, enhancing team capability and service quality.
Public Relations Assistant - Intern
Jamhuri Wear
05.2012 - 01.2013
Education
Diploma in Paralegal Studies -
Kenya School of Law
06.2025
Bachelor of Arts in International Studies -
University of Nairobi
04.2017
Diploma in Public Relations -
University of Nairobi
05.2013
Certificate in Computer Packages -
German Training Institute
02.2011
Skills
- Leadership and Team Management
- Process Improvement and Optimization
- Strategic Planning and Analysis
- Contract Negotiation
- Client Relationship Management
- Training and Development
- Compliance and Regulatory Adherence
Languages
English
Swahili
Timeline
Operations Manager
Kioi & Co. Advocates
04.2022 - 04.2024
Assistant Operations Manager / Personal Assistant to the CEO
Bold Network Africa
01.2022 - 04.2022
Operations Assistant / Personal Assistant to the CEO
Cthrough Production
06.2021 - 08.2021
Legal Assistant
Kiragu Wathuta & Co. Advocates
10.2020 - 01.2021
Legal Secretary
Kurauka & Co. Advocates
02.2013 - 09.2020
Public Relations Assistant - Intern
Jamhuri Wear
05.2012 - 01.2013
Diploma in Paralegal Studies -
Kenya School of Law
Bachelor of Arts in International Studies -
University of Nairobi
Diploma in Public Relations -
University of Nairobi
Certificate in Computer Packages -
German Training Institute
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