MARYANNE WANJIRU
Summary
A versatile Office Administrator with over five {5} years’ experience in Office Administration, and Customer Service. Holds a Bachelor of Laws {LLB} from Catholic University of Eastern Africa. Highly skilled in providing administrative support by managing schedules, coordinating meetings, communicating with clients as well as coordinating organizational projects. Has a proven ability to ensure that day to day work is carried out in line with the agreed policies and procedure. Seeking a position which will enable utilization of skills to the full potential hence adding value to the organization.
Overview
9
9
years of professional experience
Work History
Administrative Officer
WIFI GURU LTD
Nairobi
01.2024 - Current
- In my current role, I manage and lead the customer care team, ensuring that they consistently provide top-notch service. I focus on maintaining high standards of customer satisfaction by ensuring that all inquiries, concerns, and complaints are addressed promptly and effectively. I also implement best practices and continuous improvement strategies to enhance service quality and overall team performance.
- Manage calendars to ensure efficient use of time; scheduled appointments as needed.
- Provide administrative support to department staff and assist with special projects, as directed by the management team.
Virtual Customer Service Representative
Health Pillars
Kelowna
06.2022 - 11.2023
- Responded to customer inquiries via email and chat, across the different social media platforms.
- Created detailed reports for customer service-related issues and utilized customer service software to track inquiries and document solutions provided to customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints in a timely manner.
Facility Manager
Rays Define Medispa
12.2020 - 02.2022
- Researched on the cosmetic surgery industry prices for the various procedures that the company was introducing, which guided our market entry pricing strategy.
- Oversaw excellent customer experience and quality service to clients at all times and ensured that clients were satisfied by guiding them, even after the client was discharged from the facility after their procedure.
- Proposed an inventory management system that helped facilitate the various departments within the facility, which guided in the management of reorder levels of supplies.
Administrative Officer
Clic Clinic International Limited
06.2019 - 10.2020
- Introduced a synced calendar for the staff of Clic Clinic International as a startup, which helped to smoothly coordinate office activities and ensure that meetings were adequately prepared for and attended.
- Developed a file retrieval system, which brought order and reduced the time it took to look for documents.
- Conducted research on behalf of the company's senior management, which guided them in starting a subsidiary company (Rays Define Medispa) that eventually became very successful, hence increasing revenue for the company.
Customer Care Agent
Cci Kenya-Jumia Campaign
09.2018 - 04.2019
- Served the customers in a positive way and ensured that the client answer rate was one of the highest, which got me recruited as team captain of the Live Chats Customer Support team.
- Guided clients in processing orders, forms, and applications. Also effectively helped in resolving their issues and escalated complex issues and complaints to the Issue Resolution Department to handle.
Intern
State Department of Gender-Directorate of Gender Mainstreaming
01.2018 - 07.2018
- Carried out research on behalf of the directorate on matters that would come up in meetings, since meetings were the main tool of management in the directorate at that time.
- Facilitated and attended workshops by the department to mainly sensitize other government ministries, agencies, counties, and departments on the importance of gender mainstreaming.
- Took down minutes of the meetings conducted and distributed them to relevant parties accordingly.
Intern
S.M Keyonzo and Company Advocates
01.2016 - 08.2017
- Drafting legal documents and internal documents that facilitated and eased communication.
- Participated in the process and procedures of courts and registries, and conducted research on various cases.
- Ensured good client service by handling all questions from walk-in and telephone customers, and escalated complex issues to the relevant parties.
Education
Bachelor of Laws (LLB) -
Catholic University of Eastern Africa (CUEA)
01.2014
ICT -
Institute of Advanced Technology
01.2011
Kenya Certificate of Secondary Education -
Nyahururu Highway Senior School
01.2010
Skills
- Strong interpersonal skills
- Critical thinking
- Effective time management
- Team Player
- Attention to Detail
- Analytical skills
- Communication skills
- Human Resources Support
- Scheduling and calendar management
- Records Management
- Office Management
- Workflow Planning
- Travel Arrangements
- Relationship Building
Accomplishments
- Increased company's revenue
- Spearheaded downsizing of staff at Rays Define Medispa
Languages
- English, Proficient
- Swahili, Proficient
References
References available upon request.
Timeline
Administrative Officer
WIFI GURU LTD
01.2024 - Current
Virtual Customer Service Representative
Health Pillars
06.2022 - 11.2023
Facility Manager
Rays Define Medispa
12.2020 - 02.2022
Administrative Officer
Clic Clinic International Limited
06.2019 - 10.2020
Customer Care Agent
Cci Kenya-Jumia Campaign
09.2018 - 04.2019
Intern
State Department of Gender-Directorate of Gender Mainstreaming
01.2018 - 07.2018
Intern
S.M Keyonzo and Company Advocates
01.2016 - 08.2017
Bachelor of Laws (LLB) -
Catholic University of Eastern Africa (CUEA)
ICT -
Institute of Advanced Technology
Kenya Certificate of Secondary Education -
Nyahururu Highway Senior School
Similar Profiles
Naimatullah Naimatullah null
Internet Networking at Google Wifi CenterInternet Networking at Google Wifi Center
Kyle GrayKyle Gray
Owner - Low Voltage Electrician at Wires and WifiOwner - Low Voltage Electrician at Wires and Wifi
Tyler VosburgTyler Vosburg
Office/Finance Manager at WiFi WichitaOffice/Finance Manager at WiFi Wichita