MARYANNE ALWAKA
DUBAI,
Summary
Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Address Dubai Mall (Emaar)
01.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Receptionist Cum Telephone Operator
Holiday Inn Albarsha
01.2021 - 11.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Human Resources Assistant/Receptionist
Compulyx LTD
01.2018 - 12.2020
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Processed employee termination paperwork at direction of supervisory staff.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
Administrative Assistant
Mkopa Ltd
01.2017 - 03.2018
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Diploma - Human Resources Management
Nairobi Technical Training Institute
09-2017
Skills
- Data entry
- Multitasking and organization
- Work Planning and Prioritization
- Adaptability and flexibility
- Strategic planning
- Process improvement
- Decision-making
- Project coordination
- Project management
- Professional networking
Certification
- Student governing commitee certificate year 2016, Institute -Nairobi Technical Training College
- Diploma in Human resource Management year 2017,Nairobi Technical Training College
- Cetificate of Customer excellence Holiday Inn Dubai,Albarsha
Languages
English
Swahili
German
Timeline
Customer Service Representative
Address Dubai Mall (Emaar)
01.2024 - Current
Receptionist Cum Telephone Operator
Holiday Inn Albarsha
01.2021 - 11.2023
Human Resources Assistant/Receptionist
Compulyx LTD
01.2018 - 12.2020
Administrative Assistant
Mkopa Ltd
01.2017 - 03.2018
Diploma - Human Resources Management
Nairobi Technical Training Institute
Similar Profiles
Roma Flor BuenaobraRoma Flor Buenaobra
Sales Executive at EMAAR Residences Dubai Marina (formerly known as Address Dubai Marina Hotel)Sales Executive at EMAAR Residences Dubai Marina (formerly known as Address Dubai Marina Hotel)
Tariq MemonTariq Memon
Guest Service Agent at Address Dubai Mall (Formerly known as Address Fountain Views)Guest Service Agent at Address Dubai Mall (Formerly known as Address Fountain Views)
Musharraf MalikMusharraf Malik
Senior Finance executive - Income Auditor at The Address Dubai Marina Hotel At Emaar Hospitality Group LLCSenior Finance executive - Income Auditor at The Address Dubai Marina Hotel At Emaar Hospitality Group LLC
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T