MARYANN WANJIRU NGANGA
Cabin Crew
NAIROBI
Summary
A highly motivated and service-oriented Cabin Crew graduate with strong training in passenger safety, inflight service, and emergency procedures. Known for maintaining a calm, professional, and friendly demeanor while ensuring passenger comfort and safety. Demonstrates excellent communication, teamwork, and problem-solving skills, with the ability to adapt to diverse and multicultural environments. Committed to delivering exceptional customer service and upholding airline standards at all times.
Overview
3
3
Certifications
2
2
Languages
Education
Certificate - Cabin Crew Training
01-2026
Kenya Certificate of Secondary Education - undefined
01-2024
GPA: Grade C+
Kenya Certificate of Primary Education - undefined
01-2020
GPA: Marks: 339 / 500
Skills
Excellent communication and interpersonal skills
Strong customer service orientation
Teamwork and collaboration
Certification
First Aid Certification
TRAINING & COMPETENCIES
- Aviation Safety and Emergency Procedures, including evacuation protocols and use of emergency equipment
- Passenger Handling and Inflight Service Delivery with focus on comfort and satisfaction
- Customer Service Excellence and Complaint Resolution in high-pressure environments
- First Aid and Medical Emergency Awareness to support passenger wellbeing
- Crew Resource Management and effective teamwork in dynamic environments
- Cultural awareness and adaptability when dealing with international passengers
ADDITIONAL INFORMATION
- Passionate about aviation and customer experience
- Willing to travel and work flexible hours
- Able to work effectively in multicultural environments
Timeline
Maria Soti - Kenya Certificate of Secondary Education,
The Hill School - Kenya Certificate of Primary Education,
Capital Connect Aviation College - Certificate, Cabin Crew Training