MARY ANN NYAMBURA NJOROGE
NAIROBI,Kenya
Summary
A guest oriented professional, highly skilled in offering strong interpersonal skills and customer-focused approach. Knowledgeable about basic sales techniques, communication, and teamwork. Enthusiastic about learning and contributing to team environment. Ready to use and develop skills in customer service, sales, and problem-solving.
Overview
1
1
Certification
14
14
years of post-secondary education
14
14
years of professional experience
Work history
Sales Associate
Centrepoint, Babyshop
Sulaibikhat, Kuwait
2025.07 - 2026.07
- Helped customer order online if items were out of stock to boost e-commerce sales.
- Offer customer shopping bags, baskets and trolleys offered to ease their shopping experience and improve conversion rate.
- Return scanning, price revision implementation and sale tagging.
- Focused on Key performance indicators, suggesting on add on, up selling and cross selling to raise average spending value and unit per transaction.
- Conducted regular inventory checks to ensure stock levels were maintained and shrinkage was minimized.
- Monitored sales floor activity to ensure compliance with safety and security protocols, safeguarding company assets.
- Executed inventory replenishment and markdown processes, ensuring efficient stock turnover
Sales Associate
Rain Natural Skincare
Kuwait city, Kuwait
2023.11 - 2025.06
- Assisted in maintaining store visual standards and merchandising to enhance product presentation and drive sales. Enforced first in first out to control expiry.
- Any skin allergy or condition to ensure right recommendation for skin care products to create trust and maintain clientele.
- Collaborated with team members to organize promotional events and drive foot traffic, resulting in 15% increase in sales during events.
- Built strong relationships with repeat customers, leading to increased customer retention and loyalty.
- Maintained accurate records of sales transactions and prepared sales reports through point of sale.
- Enhanced product knowledge through participation in product training sessions and industry workshops.
- Provide personalized gift-wrapping services, enhancing customer experience.
Waitress/Restaurant cashier
GIA RESTAURANT
Al Farwaniya, Kuwait
2021.04 - 2023.03
- Coordinated with kitchen staff to dispatch meals for 100+ guests daily.
- Monitored food quality and presentation to meet health and safety rules.
- Coordinated with delivery personnel to send orders out on time.
- Counter service such as grilling and wrapping sandwiches, display and serving salads, and cooking frozen premade and portioning pizza.
- Assist barista with preparation and service of beverages and mojitos to reduce wait time during busy hours.
- Managed billing by Point of Sale, daily cash drawers and prepared end-of-day financial reports for management review.
- Resolved cash discrepancies by conducting thorough investigations and implementing corrective measures.
- Supported team members during busy periods, fostering collaborative work environment
Restaurant hostess / Reception
ORA JAPANESE TAPAS
Sharq, Kuwait
2017.11 - 2021.03
- Greet and welcomed guests upon arrival, ensuring positive first impression.
- Managed EAT reservation system to avoid overbooking. This came in handy during new year celebration, mother's day and valentines day.
- Coordinated large party bookings effectively to ensure smooth execution of services.
- Maintained constant communication with culinary team about dietary restrictions or allergies noted by guests ensuring safe dining experiences.
- Managed waiting list and ensured that as much as possible was accommodated while still maintaining smooth running of restaurant. In restaurant of 110 guests, we managed to sit around 200 guests through back-to-back sitting.
- Handled phone calls and inquiries regarding hours of operation, menu offerings, and special events.
- Coordinated with servers and kitchen staff regarding special celebrations like birthdays and anniversaries to create memorable happy experience for guest
- Engaged guest in conversations to know of their experience of restaurant. This helped especially with walk ins and waiting lists waiting and hoping to find tables. It made guests feel welcome and appreciated regardless of their reservation status.
Front office cashier
MOMBASA CONTINENTAL RESORT-Kenya
Mombasa
2012.02 - 2016.04
- Posted room payments and checked out guests after ensuring all bills are cleared through opera system
- Foreign currency exchange duties.
- Received sales report and payments from hotel night club, snack bar and buffet restaurant then forwarded them to
- Coordinated with head cashier and accounts in following up petty cash or any inaccuracy or discrepancies with guest bills.
- Worked with reception crew in following up, transfers, changes to guest status, expected groups for banqueting, ceremonies or other special events.
- Ensured to engage with guest during massive checkouts to get feedback on their stay while being fast and efficient.
Education
Diploma - Food and Beverage Management
Murang'a College of Technology
Murang'a 2008.05 - 2010.11
Kenya Certificate of Secondary Education -
Giachuki secondary school
Gatanga, Kenya 2004.01 - 2007.11
Kenya Certificate of Primary Education -
Thika Muslim Primary School
Thika, kenya 1996.01 - 2003.11
Skills
- Customer Service
- Cashiering
- Time management, team player and good at crowd control
- Restaurant hostess
- Promotions and discounts execution
- Product display setup
- Pricing and markdowns
- Stock management
- Sales techniques
- Price changes and reductions implementation
Certification
Training at Keekorok Lodge, Maasai Mara., Attachment at Windsor Golf hotel and country club.
Accomplishments
- Computer Literate
- Certified customer service
- Certified employee of the month
- Certified peer counselor
Timeline
Sales Associate
Centrepoint, Babyshop
2025.07 - 2026.07
Sales Associate
Rain Natural Skincare
2023.11 - 2025.06
Waitress/Restaurant cashier
GIA RESTAURANT
2021.04 - 2023.03
Restaurant hostess / Reception
ORA JAPANESE TAPAS
2017.11 - 2021.03
Front office cashier
MOMBASA CONTINENTAL RESORT-Kenya
2012.02 - 2016.04
Diploma - Food and Beverage Management
Murang'a College of Technology
2008.05 - 2010.11
Kenya Certificate of Secondary Education -
Giachuki secondary school
2004.01 - 2007.11
Kenya Certificate of Primary Education -
Thika Muslim Primary School
1996.01 - 2003.11