MARY ANN NJUHI MWAURA

• Implemented and managed project tracking systems using Zoho Projects, leading to 40% improvement in project delivery times and enhanced tracking of tasks across multiple clients
• Developed and optimized onboarding templates and processes, reducing onboarding time by 50% and ensuring smooth transition for new clients
• Coordinated with various departments to align project objectives with organizational goals, resulting in 25% improvement in interdepartmental collaboration and project outcomes
• Created comprehensive documentation and Standard Operating Procedures (SOPs) for project phases, enhancing clarity and reducing time required for new team members to become proficient by 35%
• Acted as liaison between clients and internal teams, addressing client needs and providing timely updates, which improved client satisfaction scores by 15%.

• Analyzed product performance data using Python and excel, to identify trends and opportunities for optimization, resulting in 35% increase in product enhancement
• Partnered with diverse stakeholders to define and prioritize product features, driving 25% improvement in meeting clients' product requirements
• Collaborated across departments, including procurement, supply chain, and business administration, to provide comprehensive analytical support, leading to 20% reduction in operational inefficiencies
• Conducted in-depth analysis in business administration to aid stakeholders in decision-making and provide actionable insights, contributing to 30% increase in strategic initiative success
• Assisted in supply chain and procurement by tracking production data, material consumption, and yield percentages across various plants, identifying areas of loss and profit, resulting in15% improvement in overall plant productivity.

Led analysis and automation of manual processes, resulting in 30% increase in operational efficiency and substantial reduction in error rates

• Managed cross-functional teams to integrate automated solutions, achieving 25% improvement in interdepartmental communication and cooperation
• Established comprehensive documentation systems, contributing to 40% reduction in onboarding time for new team members and promoting knowledge sharing within organization.