Microsoft Word
Mary Waweru
Business Adminstrator
Nairobi
Summary
Adapt at enhancing client satisfaction and streamlining operations, my tenure at Wamunya Company showcased my problem-solving prowess and proficiency in Google Workplace. Leveraging professional telephone etiquette and a knack for quality assurance, I consistently delivered customized solutions, securing effective business operation and referrals through exceptional service and adaptability.
Overview
4
4
years of professional experience
1
1
Certification
1
1
Language
Work History
Freelancer
Freelancer Service Market Place
03.2024 - 05.2024
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Collaborated with clients to define project requirements and deliverables.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
Administrative Assistant
Wamunya Company
03.2020 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- performed a variety of research projects when requested to gather data and evidence to support projects.
Education
Bachelor of Science - Entrepreneurship
Jomo Kenyatta University
Juja, Kiambu District, Kenya 04.2001 -
Skills
Professional telephone etiquette
Active listening
Networking
Problem solving
Deadline management
Marketing
Quality Assurance
Team leadership and motivation
Google workplace
Health and safety awareness
Software
Microsoft Excel
Microsoft Powerpoint
Interests
Learning new skills
Generating more profits to my employer
Certification
Distinction in Computer studies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Freelancer
Freelancer Service Market Place
03.2024 - 05.2024
Administrative Assistant
Wamunya Company
03.2020 - 02.2023
Distinction in Computer studies
09-2016
Bachelor of Science - Entrepreneurship
Jomo Kenyatta University
04.2001 -