Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Mary Wanjiku

Mary Wanjiku

Summary

Dynamic hospitality professional with a proven track record at Karen Hotel, excelling in customer service and conflict resolution. Enhanced guest experiences through effective order management and menu recommendations. Skilled in team collaboration and guest interaction, consistently achieving high satisfaction ratings. Adept at maintaining hospitality standards and fostering positive guest relations.

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.

Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Overview

2
2
years of professional experience

Work History

Waitress Trainee

Karen hotel
Nairobi, Kenya
12.2024 - Current
  • Assisted servers in delivering food and beverages to guests promptly.
  • Maintained cleanliness of dining areas and ensured table settings were neat.
  • Greeted customers with a friendly demeanor, enhancing their dining experience.
  • Supported the kitchen staff by coordinating orders and managing supplies.

Restaurant Waiter

Karen hotel
Nairobi
12.2023 - 11.2024
  • Provided excellent customer service to enhance guest dining experience.
  • Took orders accurately and relayed them to kitchen staff efficiently.
  • Prepared tables with utensils, glassware, and condiments for guests.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Recommended menu items based on guest preferences and dietary needs.
  • Supported training of new waitstaff in service standards and protocols.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.

Education

Financial Services Sales - Financial Services Sales

Generation Kenya
Nairobi, Kenya
07.2018 - 11.2018

Some College (No Degree) - Computer Applications Development

Kenya IT Solution
Nairobi, Kenya

Skills

  • Customer service
  • Order management
  • Table preparation
  • Menu recommendations
  • Conflict resolution
  • Time management
  • Team collaboration
  • Guest interaction
  • Hospitality standards
  • Cash handling
  • Guest relations
  • Order taking

Languages

English
First Language
English
Intermediate (B1)
B1

Timeline

Waitress Trainee

Karen hotel
12.2024 - Current

Restaurant Waiter

Karen hotel
12.2023 - 11.2024

Financial Services Sales - Financial Services Sales

Generation Kenya
07.2018 - 11.2018

Some College (No Degree) - Computer Applications Development

Kenya IT Solution
Mary Wanjiku