MARY WAITHERA NDAYA
Administrative Assistant
Sohar
Summary
Restaurant Professional with over 5 years in FOH and BOH Operations. Customer Service and food handling expertise, expert in F&B Material Control & Micros (F&B) 3700, Micros (F&B) 9700.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
30
30
years of post-secondary education
1
1
Languages
Work History
Business Owner/Operator
Royal Touch Enterprises
11.2024 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Evaluated business risks regularly to develop appropriate mitigation strategies aimed at minimizing potential negative impacts on the organization''s success/growth trajectory.
- Implemented cost-saving measures by renegotiating vendor contracts and reducing overhead expenses.
- Ensured regulatory compliance by staying informed on industry standards and maintaining accurate documentation for audits.
- Fostered a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
- Increased overall business efficiency by streamlining operational processes and implementing new technologies.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Monitored staff performance, providing final-say assessment over inquiries.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Interacted well with customers to build connections and nurture relationships.
Barista
Café Amazone Muscat
06.2022 - 09.2023
- Managed front desk operations and handled customer inquiries efficiently.
- Ensured seamless shift operations by organizing tasks and supervising employees.
- Oversaw inventory management and cash handling.
- Provided training and mentorship to new employees to enhance service quality.
📌 Accomplishment: Successfully implemented a customer feedback system, increasing customer satisfaction by 15%. - Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Shift Leader
Steers Oman Restaurants
06.2018 - 09.2022
- Coordinated team activities and administrative duties, ensuring smooth operations.
- Managed documentation, recorded transactions, and maintained inventory records.
- Responded to customer inquiries professionally and assisted with special requests.
- Ensured compliance with company policies and quality standards.
📌 Accomplishment: Streamlined documentation processes, reducing record retrieval time by 40%. - Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Completed cash and credit card transactions accurately using POS software.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
FB Captain
Accor Hotels-Mercure Sohar Hotel
06.2018 - 03.2021
- Company Overview: 4 Stars -152 Rooms
- Always greet and welcome guests promptly in a warm and friendly manner
- Always thank and give fond farewell to guests conveying anticipation for their next visit
- Ensure guest are serviced within specified time
- Has a good knowledge of menu and presentation standards
- Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette
- Able to answer any questions regarding the menu and assist with menu selections
- Able to anticipate any unexpected guest need and react promptly and tactfully
- Serve food courses and beverages to guests
- Set tables according to the type of event and service standards
- Record transactions/orders in Point of Sales systems at the time of order
- Communicate with the kitchen regarding any menu questions, the length of wait, and product availability
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Check with guests to ensure satisfaction with each food course and beverage
- Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas
- Complete closing duties, including restocking items, turning off lights, etc
- 4 Stars -152 Rooms
Restaurant Waitress
Accor Hotels-Mercure Sohar Hotel
10.2016 - 12.2017
- Providing excellent wait service to ensure satisfaction
- Taking Guest orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Prepare tables by setting up linens, silverware and glasses
Receptionist
Transguard Company
11.2014 - 08.2016
- Handled all incoming inquiries, calls, and visitor management.
- Managed employee directories and assisted in scheduling meetings.
- Ensured secure handling of documents and records.
📌 Accomplishment: Developed an updated filing system, improving document tracking efficiency by 35%. - Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with planning office events and meetings for smooth execution.
- Assisted with onboarding new clients and securing paperwork completion.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Streamlined invoice processing to ensure timely payments and financial operations.
Hostess
Dallas Hotel
04.2012 - 01.2014
- Company Overview: 3 Stars -200 Rooms
- To greet the guests and provide them with a warm sense of welcome to the hotel
- Informing the guest about the daily specials which also helps in the up-selling of the product
- Assistant Venue Managers in training new team members
- Record transactions in the micros system at the time of order
- To provide an excellent level of customer service to all guests
- Manage guest queries in a friendly, timely, and efficient manner and assist the guests towards their assigned tables
- Assist outlet staff during busy operations, with taking orders, serving food, and refilling beverages
- Follow outlet policies, procedures, and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Maintain and adhere to billing policies and procedures
- 3 Stars -200 Rooms
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Certificate - Tourism And Hospitality Management
KISII University
01.2014 - 06.2044
Skills
Office administration
Accomplishments
- Certificate for Hygiene Essentials (HACCP), 08/31/19, ACCOR ACADEMIE
- Certificate for the Successful Pre-opening of Mercure Sohar, Oman, ACCOR HOTELS
- Awarded 'Star of the Month', 03/01/19, Accor Hotels – Mercure Sohar
Personal Information
- Date of Birth: 01/01/90
- Gender: Female
- Nationality: Kenyan
- Marital Status: Single
Affiliations
- Toastmasters
- Rotary International
Timeline
Business Owner/Operator
Royal Touch Enterprises
11.2024 - Current
Barista
Café Amazone Muscat
06.2022 - 09.2023
Shift Leader
Steers Oman Restaurants
06.2018 - 09.2022
FB Captain
Accor Hotels-Mercure Sohar Hotel
06.2018 - 03.2021
Restaurant Waitress
Accor Hotels-Mercure Sohar Hotel
10.2016 - 12.2017
Receptionist
Transguard Company
11.2014 - 08.2016
Certificate - Tourism And Hospitality Management
KISII University
01.2014 - 06.2044
Hostess
Dallas Hotel
04.2012 - 01.2014
Similar Profiles
Collin powellCollin powell
Technician at Royal Touch of FloridaTechnician at Royal Touch of Florida
Isaiah OmondiIsaiah Omondi
Cleaning Supervisor at Royal Touch Cleaning ServicesCleaning Supervisor at Royal Touch Cleaning Services
Patrick HowardPatrick Howard
Barber at Royal Touch Beauty BarBarber at Royal Touch Beauty Bar