Mary Wahito Muthigani
Kampala
Summary
Passionate about driving growth and fostering strong relationships within and outside the organization.
Overview
34
34
years of professional experience
Work History
Chief Executive
Medilink Lab & Surgicals Ltd
Kampala
01.2011 - 05.2022
- Oversaw budgeting processes across all departments, ensuring financial efficiency.
- Evaluated business practices against industry standards to pinpoint improvement areas.
- Maintained positive stakeholder relations, including shareholders and partners.
- Provided leadership and mentorship to new hires regarding company programs.
- Served as spokesperson on corporate strategy and operational matters.
- Assisted in developing marketing campaigns aimed at enhancing brand awareness.
- Conducted one-on-one employee meetings to review performance and set priorities.
- Identified cost-saving opportunities without compromising quality or satisfaction.
- Provided leadership guidance to senior management team members in order to drive successful outcomes.
- Oversaw budgeting processes for all departments within the organization.
- Identified areas where cost savings could be realized without sacrificing quality or customer satisfaction levels.
Country Manager – Rwanda & Uganda
Hass Scientific & Medical Supplies Ltd
Kampala
08.2001 - 12.2010
- Organized and managed company operations to achieve overall objectives profitably.
- Supervised staff allocation and work processes for timely, cost-effective service delivery.
- Negotiated competitive pricing with prospective customers to enhance profitability.
- Prepared sales documents & compiled monthly reports
- Coordinated equipment demonstrations and sales promotion activities effectively.
- Analyzed sales trends providing regular activity reports on competitor actions.
- Cultivated strong relationships with clientele through excellent communication channels.
Customer Service Coordinator
Becton Dickinson WW Inc. (Kenya)
Nairobi
05.1991 - 11.2000
- Area covered: Uganda, Ethiopia, Tanzania, Kenya, Malawi, Zambia, Zimbabwe, Burundi, Rwanda, DRC, Djibouti, and Eritrea.
- Maintain customer files on all orders entered, shipping information in collaboration with the warehouse in Belgium
- Organizing workshops & exhibitions
- Preparing service contracts for all equipments
- Keeping records of all service /installation jobs
- Office Administration
- Provided customer service assistance to customers via phone and email.
- Collaborated with other departments to resolve complex customer issues quickly.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Maintained accurate records of customer interactions and transactions.
- Tracked orders from placement through delivery and follow-up as needed.
- Communicated regularly with other teams across the organization regarding any changes or updates in regards to client accounts or services offered.
- Developed relationships with customers to ensure satisfaction.
- Worked with sales teams to understand processes and enhance after-sales support.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Assistant to the Chief Executive
Kenya Association of Hotel Keepers
Nairobi
06.1990 - 05.1991
- Organized and attended weekly and monthly Credit & Management hotelier meetings.
- Represented Chief Executive at Industrial Dispute meetings between hotel management and employees.
- Addressed daily operational challenges within hotel industry.
- Coordinated duties for office secretary, driver, and messengers to enhance workflow.
- Executed overall office administration tasks efficiently.
- Managed confidential information with integrity and discretion.
Junior Personal Assistant, Finance & Admin Dept
Total Oil Products (Kenya) Ltd
Nairobi
04.1989 - 05.1990
- Managed office supplies inventory and placed orders when necessary.
- Scanned documents into electronic format for storage in a secure database system.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Sorted mail received daily for distribution throughout the office.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Managed expense reports, including tracking receipts and processing reimbursements promptly.
- Assisted in planning and coordinating events, from small meetings to large corporate gatherings.
- Screened telephone calls and inquiries and directed as appropriate.
Cultural Exchange Volunteer
Canadian Crossroads International Programme
Calgary
04.1988 - 03.1989
- Worked in various Community Projects in Calgary, Toronto & Quebec on an exchange program.
- Assisted with special events, such as fundraisers, galas, and open houses.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Attended weekly meetings to discuss progress and future initiatives.
- Offered support and assistance to community members.
Education
Diploma - Marketing & Public Relations
Zafrica Business School
01.1993
Diploma - Business Administration
Kianda College
Kenya04.1988
Advanced Certificate of Proficiency - French
Kenya Institute of Administration
Nairobi01.1986
Higher Diploma - Business Administration
Kenya Institute of Administration
01.1986
High School Certificate - A Levels
Kianda High School
01.1984
Secondary School Certificate - O Levels
Moi Nairobi Girls Secondary School
01.1982
Skills
- Marketing strategy
- Customer relationship management
- Strategic planning
- Market analysis
- Stakeholder engagement
- Team leadership
Personal Information
Date of Birth: 10/26/64
References
- Mr David Mathenge, Managing Director, Rosmat Enterprises (K) Ltd, P O Box 51925, Nairobi, +254 722 518325
- Dr Benon Biryahwaho, Uganda Virus Research Institute, P O Box 49, Entebbe, +256 755 200234
Hobbies and Interests
- Outdoor activities (gardening, sports etc...)
- Reading (Fiction & Non-fiction)
- Rotarian
Tel Contact
+256 776 326864
Other Names
Mary Wahito
Affiliations
- Farming
Timeline
Chief Executive
Medilink Lab & Surgicals Ltd
01.2011 - 05.2022
Country Manager – Rwanda & Uganda
Hass Scientific & Medical Supplies Ltd
08.2001 - 12.2010
Customer Service Coordinator
Becton Dickinson WW Inc. (Kenya)
05.1991 - 11.2000
Assistant to the Chief Executive
Kenya Association of Hotel Keepers
06.1990 - 05.1991
Junior Personal Assistant, Finance & Admin Dept
Total Oil Products (Kenya) Ltd
04.1989 - 05.1990
Cultural Exchange Volunteer
Canadian Crossroads International Programme
04.1988 - 03.1989
Diploma - Marketing & Public Relations
Zafrica Business School
Diploma - Business Administration
Kianda College
Advanced Certificate of Proficiency - French
Kenya Institute of Administration
Higher Diploma - Business Administration
Kenya Institute of Administration
High School Certificate - A Levels
Kianda High School
Secondary School Certificate - O Levels
Moi Nairobi Girls Secondary School