Mary Ongondo
Senior Sales Manager
Nairobi
Summary
Dynamic professional with a proven track record at TranscribeMe, excelling in audio transcription and quality assurance. Enhanced workflow efficiency and accuracy in data annotation at Rws, while fostering team collaboration. Skilled in market analysis and client engagement, driving significant improvements in customer retention and project outcomes.
Detail-oriented Transcriptionist offering 2year background translating voice recordings, conversations or presentations to written form. Proficient in CRM. Accurate and efficient professional well-versed in reviewing and editing drafts and translating medical abbreviation and jargon. In-depth knowledge of speech recognition technology coupled with familiarity of medical terminologies and diagnostic procedures.
Skilled at accurately transcribing audio files into written documents. Works with variety of audio sources utilizing modern transcription software to complete on-time assignments. Expertly manages time and simultaneous projects.
Experienced with audio-to-text transcription, ensuring precise and clear documentation. Utilizes advanced listening skills and fast typing to complete tasks efficiently. Knowledge of maintaining confidentiality and adhering to industry standards for accuracy.
Overview
4
4
years of professional experience
Work History
Transcriptionist
TranscribeMe
02.2025 - Current
- Transcribed audio recordings with high accuracy, ensuring clarity and consistency across diverse subject matters.
- Collaborated with team members to refine transcription processes, enhancing workflow efficiency and turnaround times.
- Utilized transcription software to transform raw audio data into organized text, improving accessibility for clients.
- Conducted quality assurance checks on transcripts, identifying errors and implementing corrective actions to maintain standards.
- Increased client satisfaction by providing timely and accurate transcriptions for various industries.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
Data Annotator
Rws
03.2024 - Current
- Conducted detailed data annotation to enhance machine learning model accuracy, significantly improving overall project outcomes.
- Developed comprehensive guidelines for data labeling processes, streamlining workflows and ensuring consistency across multiple projects.
- Collaborated with cross-functional teams to refine data quality standards, resulting in improved dataset reliability for analysis.
- Trained and mentored junior annotators on best practices, fostering a culture of continuous improvement and knowledge sharing.
Sales Manager
ASAP Tickets
02.2022 - 10.2025
- Developed and implemented strategic sales initiatives that significantly increased customer engagement and retention rates.
- Conducted in-depth market analysis to identify new sales opportunities, enhancing competitive positioning in the travel industry.
- Collaborated cross-functionally with marketing and customer service teams to streamline communication and optimize sales processes.
- Trained and mentored junior sales staff, fostering a culture of continuous improvement and professional development.
Education
Master of Arts - Procurement
Cooperative University
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Audio transcription
Timeline
Transcriptionist
TranscribeMe
02.2025 - Current
Data Annotator
Rws
03.2024 - Current
Sales Manager
ASAP Tickets
02.2022 - 10.2025
Master of Arts - Procurement
Cooperative University
04.2001 -