Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mary Ochuodho

Mary Ochuodho

Accountant
Nairobi

Summary

Driven Customer Service Representative with a proven track record at Sparks Cyber, adept in sales expertise and account management. Excelling in handling customer inquiries with empathy, significantly enhancing loyalty and repeat business. Demonstrates exceptional recordkeeping strengths and the ability to manage high-stress situations, showcasing both hard and soft skills essential for advancing customer satisfaction and retention.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Sparks Cyber
Kibera Drive
08.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Diploma In Accounting -

Kiriri Womens University of Science And Technology
Mwihoko
10.2022

Kenya Certificate Of Secondary Education - KCSE

Ogande Girls High School
Homabay
11.2019

Kenya Certificate Of Primary Education - Kcpe

Oneno Nam Primary
Ndhiwa
11.2015

Skills

Sales expertise

Languages

English
Elementary (A2)
Kiswahili
Intermediate (B1)

Timeline

Customer Service Representative

Sparks Cyber
08.2020 - Current

Diploma In Accounting -

Kiriri Womens University of Science And Technology

Kenya Certificate Of Secondary Education - KCSE

Ogande Girls High School

Kenya Certificate Of Primary Education - Kcpe

Oneno Nam Primary

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Mary OchuodhoAccountant