MARY NYASIRINGI PETER
Operations Director
Nairobi
Summary
Iam a highly organized and dependable candidate with a positive attitude, adept at managing multiple priorities, with willingness to take on additional responsibilities to meet team goals. Iam Known for thorough team contribution and exceptional organizational capabilities. very exeperienced in handling numerous projects simultaneously while ensuring accuracy. Effective at prioritizing tasks and consistently meeting deadlines. Dynamic individual with hands-on experience in people and operations management and possessing a talent for navigating challenges.I bring strong problem-solving skills and a proactive approach to new tasks . Recognized for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
10
10
Bachelors
Work History
Operations Manager
Mofresh Exporters
06.2022 - Current
- Ensuring compliance of all required documents and certifications. With relevant authorities.
- Conducting regular performance reviews, identifying areas for improvement, and developing action plans to address them.
- Supervising operations staff and ensuring employee compliance with company policies and procedures.
- Hiring, onboarding, and training of new hires to fulfill business requirements.
- Developing and implementing strategies to maximize customer satisfaction.
- Empowering employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitating smooth collaboration between departments through clear communication channels.
- Increasing profit by streamlining operations.
- Handling staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhancing customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Establishing positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Implementing quality control systems to boost overall product consistency and reliability.
Head of Fruits Department
PJ Dave Flowers Ltd(fruits division)
3 2020 - 04.2022
- Ensured compliance on all documentation with relevant authorities, both locally and internationally.
- Established and maintained new market, both locally and internationally
- Worked well in a team setting, providing support and guidance.
- Liaising and building strong relationships with clients and suppliers (farmers).
- Assisting the sales team to generate leads and conducting customer background checks.
- Collect data from sales reports for analysis.
- Identify, develop, and evaluate marketing strategy based on the analysis.
- Formulate, direct, and coordinate sales and marketing activities/policies to promote products.
- Develop pricing strategies.
- Direct the training and performance evaluations of sales staff, and oversee their daily activities.
- Conduct economic and commercial surveys to identify potential markets for products or services.
- Plan and carry out sales activities.
- Maintain existing and new customers through ongoing communication and liaison.
- Liaise and attend meetings, and other company functions, to aid business and organizational development.
- Ensure the highest possible customer service standards are maintained always.
- Helps to interview, hire, manage, and direct members of the company's marketing and sales teams.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Sales Export Manager
Icagi Farms
01.2019 - 02.2020
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Reduced lead times through careful planning.
- Optimized inventory levels by working closely with supply chain teams to ensure timely delivery of products.
- Increased sales revenue by developing and implementing strategic export plans for key markets.
- Streamlined shipping processes, resulting in reduced lead times and increased customer satisfaction.
- Leveraged deep understanding of cultural differences between countries when conducting negotiations or building client relationships abroad, fostering mutual respect amongst parties involved in each deal made.
- Maintained thorough documentation of all export transactions, adhering strictly to relevant legal regulations and compliance requirements.
- Developed marketing materials tailored to specific target audiences, leading to higher brand visibility in key markets.
- Partnered with finance departments to manage currency fluctuations effectively, mitigating risks associated with foreign exchange transactions.
- Analyzed sales data regularly, adapting strategies according to market fluctuations and ensuring continued success for the department.
- Provided exceptional customer service, addressing inquiries promptly while maintaining strong client retention rates over time.
- Established long-term relationships with international clients through effective communication and negotiation tactics.
- Collaborated with cross-functional teams to develop strategies that maximized profitability and growth potential for the company''s exports division.
Sales and Marketing Manager
Dominion Veg Fruits
05.2016 - 12.2018
- Establish and maintain new market both locally and internationally
- Liaising and building strong relationship with clients and suppliers (farmers)
- Assisting sales team to generate leads and customer background check
- Collect data from sales reports for analysis
- Identify, develop and evaluate marketing strategy based on the analysis
- Formulate, direct, coordinate sales and marketing activities/ policies to promote products
- Develop pricing strategies
- Direct the training and performance evaluations of sales staff and oversee their daily activities
- Conduct economic and commercial surveys to identify potential markets for products or services
- Plan and carry out sales activities
- Maintain existing and new customers through ongoing communication and liaison
- Liaise and attend meetings and other company functions to aid business and organizational development
- Ensure highest possible customer service standards are maintained always
- Helps to interview, hire, manage, and direct members of the company's marketing and sales teams.
Senior Marketing Associate
Dominion Veg Fruits
08.2014 - 04.2016
- Established and maintained new markets
- Gather and analyze consumer behavior data in web traffic and rankings
- Generate reports on marketing and sales metrics
- Leading sales in house trainings and motivation
- Contribute to collaborative efforts and organize promotional events
- Analyze market trends and competitors’ methods
- Assist in setting brand standards, mission, and goals
- Improve reach to customers through SEO campaigns
- Collaborate to generate digital and print advertising material
- Perform clerical and administrative duties as needed.
Marketer and sales officer
Sagema Investment Ltd
01.2013 - 07.2014
- Established and maintained new markets for the diverse products
- Maintained and updated client databases by providing after sales services and good public relations
- Ensured the effective distribution of the product to the retail trade
- Carried out market research and customer surveys to assess demand, brand positioning and product awareness
- Monitored competitor activities and analyzing pricing positions
- Contributed to and developed long-term marketing plans and strategies
- Carried out product promotions in supermarkets, small shops (dukas), and other retail outlets
- Liaising and building strong relationships with all stakeholders i.e
- Clients, customers and suppliers.
Education
Bachelor of Commerce -
Kenyatta University
01.2006 - 12.2010
Bridging course in math - undefined
Jomo Kenyatta University of Agricultural Technology
04.2006 - 09.2006
Certificate in Computer packages - undefined
Elgon View College
01.2006 - 03.2006
Kenya Certificate of Secondary Education - undefined
Pangani Girls High school
01.2001 - 12.2005
Skills
Staff Management
Organizational Management
Performance monitoring
Operations Management
Team Leadership
Operations Monitoring
Operational Efficiency
ICT Competence- Proficient in using the MS suite, Excel, power point and outlook
Friendly, Positive Attitude
Teamwork and Collaboration
Computer Skills
Customer Service
Problem-Solving
Team Management
Flexible and Adaptable
Dependable and Responsible
Organization and Time Management
Supervision and leadership
Excellent Communication
Calm Under Pressure
Otherpastexperiences
Program counselor, Unlink Education, 2009-08-01, 2012-12-31, Counseled students on university choices abroad., Assisted students with university selections and applications., Offered guidance in student visa applications to relevant universities., Represented company exhibitions and presentations in various schools and events., Maintained and updated client data base.
Timeline
Operations Manager
Mofresh Exporters
06.2022 - Current
Sales Export Manager
Icagi Farms
01.2019 - 02.2020
Sales and Marketing Manager
Dominion Veg Fruits
05.2016 - 12.2018
Senior Marketing Associate
Dominion Veg Fruits
08.2014 - 04.2016
Marketer and sales officer
Sagema Investment Ltd
01.2013 - 07.2014
Bridging course in math - undefined
Jomo Kenyatta University of Agricultural Technology
04.2006 - 09.2006
Bachelor of Commerce -
Kenyatta University
01.2006 - 12.2010
Certificate in Computer packages - undefined
Elgon View College
01.2006 - 03.2006
Kenya Certificate of Secondary Education - undefined
Pangani Girls High school
01.2001 - 12.2005
Head of Fruits Department
PJ Dave Flowers Ltd(fruits division)
3 2020 - 04.2022