Mary Nguku
Customer Care
Coast
Overview
22
22
years of professional experience
Work History
Records Officer
Lengo Sacco
02.2013 - 11.2024
Customer Service Representative
FRIENDS OF ARABUKO SOKOKE FOREST
04.2010 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Human Resources Manager
LENGO SACCO LTD
01.2015 - 01.2020
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
Education Officer
KENYA WIRLDLIFE SERVICES
03.2003 - 01.2010
- Contributed to a safe school environment by enforcing disciplinary policies consistently and fairly among all students.
- Managed alternative education programs for organization.
- Developed cross-disciplinary connections between subjects by collaborating with colleagues on integrated lesson plans.
- Strengthened relationships between schools, parents, and local organizations through active participation in community events and outreach programs.
Education
High School Diploma -
Kenya Insistute of Management
Coast - MALINDI 04.2001 -
Skills
Microsoft Office
Timeline
Human Resources Manager
LENGO SACCO LTD
01.2015 - 01.2020
Records Officer
Lengo Sacco
02.2013 - 11.2024
Customer Service Representative
FRIENDS OF ARABUKO SOKOKE FOREST
04.2010 - 09.2024
Education Officer
KENYA WIRLDLIFE SERVICES
03.2003 - 01.2010
High School Diploma -
Kenya Insistute of Management
04.2001 -
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