Mary Ndung'u
Nanyuki
Summary
Dynamic professional with a proven track record at the British Army Training Unit, excelling in inventory management and customer service. Skilled in Microsoft Office Suite, I effectively resolve issues and enhance customer loyalty, driving sales and improving operational efficiency. Recognized for attention to detail and strong communication skills in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Technical store person
British army training unit
08.2024 - 10.2024
- Physical verification of all stores and carry out remedial action when stores are recieved without paperwork
- Issue and receipts of material
- Correct filling of accountable documentation
- Customer service and handling queries regarding paperwork
- Ensure all equipments and areas are kept clean and maintained daily
- Ensure that stock rotation is carried out on all items
brand promoter
London distiller
05.2024 - 07.2024
- Acting as the face of the distillery, representing its brand values and image
- Hosting tastings, product demonstrations, and promotional events at bars and liquor stores
- Engaging with customers to create brand loyalty and increase sales
- Monitoring competitor activities and trends in the spirits industry
- Encouraging customers to share their experiences
- Gathering customer feedback and providing insights to improve marketing strategies
Assistant manager
Camp George
01.2021 - 01.2022
- Overseeing daily restaurant activities, including opening and closing procedures
- Addressing customer complaints and resolving issues professionally
- Implementing strategies to enhance customer loyalty and retention
- Assisting in budgeting, cost control, and revenue tracking
In-house agent
Cooparative bank of Kenya
01.2019 - 01.2020
- Assisting customers with inquiries about banking products and services
- Resolving customer complaints and ensuring satisfaction
- Meeting sales targets set by the bank
- Promoting bank products such as loans app, savings accounts, and investment plans
- Identifying suspicious activities and reporting them to the compliance team
- Managing documentation related to customer accounts and transactions
Education
Diploma - Purchasing and Supply Management
Kenya institute of management
01.2024
Certificate - computer packages
RIC College
04.2016
Certificate - secondary education
Inoro secondary school
01.2015
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Access)
- Strong verbal and written communication
- Attention to detail
- Organizational abilities
- Time management abilities
- Ability to influence potential customers
- Inventory management
References
- Vincent Orina, Foreman, British Army, 0711178260
- George Murithii, Owner, Camp George, 0720835623
- James Hinga, General Manager, 0724709746
- Purity Kendi, Supervisor, London distiller, 0726486149
Professional Development
Successfully pursued a diploma in Purchasing and Supply Management, Kenya institute of management
Languages
English
Beginner
A1
Timeline
Technical store person
British army training unit
08.2024 - 10.2024
brand promoter
London distiller
05.2024 - 07.2024
Assistant manager
Camp George
01.2021 - 01.2022
In-house agent
Cooparative bank of Kenya
01.2019 - 01.2020
Diploma - Purchasing and Supply Management
Kenya institute of management
Certificate - computer packages
RIC College
Certificate - secondary education
Inoro secondary school