MARY MWIHAKI NJOGU
Human Resources Manager
Nairobi, Nairobi Province
Summary
Am a proactive human resource manager with over 6 years work experience in the construction industry. As a human resources manager am well-versed in hiring, building relationships, communication, disputes resolution, onboarding, training and taking initiatives. Strong background on management and administration.
Overview
10
10
years of professional experience
Work History
Human Resources Manager
Zhenjiang Chengjian Construction Africa Limited [ZJCC]
2 2018 - Current
- Oversee daily human resource activities, provide assistance to managers and employees, handle employee work contracts, prepare payrolls, and keep daily records of activities.
- Managed over 600 employees at a time.
- Streamlined employee- employer relationship allowing in the completion of projects without any strikes /industrial actions.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Processed employee claims involving performance issues and harassment.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Recruited top talent to maximize profitability.
- Improved compliance with health and safety regulations by developing and implementing comprehensive training for all staff.
- Increased employee satisfaction and engagement through creation and execution of targeted wellness and recognition programs.
- Led HR team in supporting company expansion efforts, ensuring seamless integration of new employees and preserving company culture.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events and incentive programs.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
Brand Ambassador
Strategy Pursuit Limited
10.2017 - 01.2018
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
- Worked with team to achieve sales goals for products.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Maintained knowledge of current promotions and product features.
- Greeted customers warmly and pleasantly answered inquiries.
- Increased sales by effectively communicating product benefits.
Polling Clerk / KIEMS Kit Clerk
Independent Electoral and Boundaries Commission
08.2017 - 08.2017
- Enhanced voter experience by efficiently managing polling stations and ensuring smooth operations during 2017 general elections.
- Expedited vote counting process by accurately organizing ballots according to proper categories.
- Safeguarded democratic principles by strictly adhering to established rules and regulations governing elections in the United States.
- Ensured timely resolution of technical issues related to electronic voting machines, minimizing disruptions on election day.
- Demonstrated exceptional attention to detail when reviewing identification documents for verification purposes before allowing individuals entry into the polling area.
- Collaborated effectively with fellow Polling Clerks to ensure seamless coordination of tasks during peak hours.
- Enhanced voter experience by efficiently managing polling stations and ensuring smooth operations.
- Streamlined the voting process, implementing well-organized ballot distribution procedures.
Translator/Receptionist
China Trade Week [CTW]
06.2017 - 06.2017
- Registered guests and companies, attended more than 50 attendees.
- Facilitated guests in finding desired products and services.
- Scheduled meetings, and facilitated communication among attendees.
- Managed incoming calls and emails
- Collaborated with fellow translators to ensure consistency in language usage and style across all documents.
- Researched cultural etiquette and specific use of slang words.
- Enhanced customer support by translating help guides and online support resources.
- Assisted foreign language-speaking clients with inquiries.
Intern Community Development Assistant
Nairobi City County Government
05.2014 - 08.2014
- Organized mentorship forums and exchange programs for more than 10 community based youth groups.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Promoted positive youth development by organizing cleanup activities, mentorship programs, and educational workshops.
- Contributed to the development and implementation of policies or initiatives aimed at improving the overall quality of practice within the community youth based initiatives.
- Streamlined processes within multidisciplinary meetings, fostering a more collaborative environment to discuss case progress and improvements.
- Strengthened community partnerships to provide additional resources for at-risk youths and families in need of assistance.
Education
Certificate in Chinese Language and Culture -
Shangdong Normal University
Jinan 09.2024 - 12.2016
Bachelors of Arts Gender and Development Studies -
Kenyatta University
Nairobi 09.2010 - 07.2015
Diploma in Human Resource Management - Human Resources Management
Udemy
Online 05.2024 - Current
Skills
Human resource management: hiring, onboarding , training, team building, salary and benefits disbursement
Administration: facilitating day to day activities,report writing, schedule implementation, ensuring compliances, building external and client relations
Communication: facilitating effective disbursement of information and acting as a bridge between management and employees
Management: implementation of work schedule, duties allocation and maximizing productivity
Leadership: training of new personnel
Marketing
Exceptional communication
Store Promotions
Excellent public speaking
Inventory Control
Itcompetencies
- Excellent ICT Skills
- Microsoft Office Applications
Seminarsawardsworkshops
- Certificate in Beginners in Chinese language and culture- Kenyatta University 2015
- Certificate in Chinese proficiency test (level 2)- Confusions Institute at Kenyatta University 2015
- Certificate in fire safety- ICT Fire and Rescue November 2014
- Certificate of merit for being a class prefect Kambaa Girls High School 2008-2009
Languages
English can understand, speak, read and write
Proficient
C2
Swahili can understand, speak, read and write
Proficient
C2
Chinese can understand, speak, read and write
Intermediate
B1
References
- Sun Qing, Admin and HR manager, Zhejiang Chengjian Construction Africa LTD +254 796 548 836
- Faith Gathoni Mwai Administrative Manager +254 732 490 512
- Dr.Makokha Kibaba, Lecture, Kenyatta University, +254 722 227 754
Timeline
Certificate in Chinese Language and Culture -
Shangdong Normal University
09.2024 - 12.2016
Diploma in Human Resource Management - Human Resources Management
Udemy
05.2024 - Current
Brand Ambassador
Strategy Pursuit Limited
10.2017 - 01.2018
Polling Clerk / KIEMS Kit Clerk
Independent Electoral and Boundaries Commission
08.2017 - 08.2017
Translator/Receptionist
China Trade Week [CTW]
06.2017 - 06.2017
Intern Community Development Assistant
Nairobi City County Government
05.2014 - 08.2014
Bachelors of Arts Gender and Development Studies -
Kenyatta University
09.2010 - 07.2015
Human Resources Manager
Zhenjiang Chengjian Construction Africa Limited [ZJCC]
2 2018 - Current
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