Mary Mulili
Thika - Kenya
Summary
Driven and dynamic professional with a proven track record in customer service and administrative support, notably at ol donyo sabuk resort. Excelled in roles requiring excellent problem-solving skills and a flexible schedule. Adept at leveraging computer skills and a resilient communication style to enhance operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Front Office Assistant
ol donyo sabuk resort
Machakos
02.2023 - 05.2024
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Provided administrative support to management team when needed.
- Organized filing system for customer records and documents.
Receptionist
watoto wenye nguvu children home
Thika
05.2021 - 01.2023
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors and provided them with assistance.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Product Promoter
kimfay East Africa
Nairobi
01.2016 - 04.2019
- Demonstrated products to potential consumers in store settings.
- Compiled lists of prospective customers for use as sales leads.
- Created promotional displays to attract customer attention.
Procurement Assistant- Intern
Ministry Of Planning
Nairobi
01.2014 - 12.2014
- Prepared purchase orders, requisitions and other documents related to purchasing activities.
- Negotiated with suppliers regarding quality, price, delivery terms and payment terms.
- Ensured that all purchases are made according to company policies and procedures.
Education
Certificate In Entrepreneurship & Leadership Skill
10-2015
Some College (No Degree) - Certificate In Public Relations
03-2013
Some College (No Degree) - Diploma In Purchasing & Supplies Management
09-2011
Some College (No Degree) - Certificate Course in Management
12-2009
Certificate Diploma In Computer Application
12-2008
Some College (No Degree) - Certificate In German Languange
09-2008
High School Diploma -
11-2005
Skills
- Computer skills
- Flexible schedule
- Customer service background
- Excellent problem-solving skills
- resilence & a good communicator
- Complaint handling
Languages
English
First Language
English
Intermediate (B1)
B1
German
Beginner (A1)
A1
Swahili
Advanced (C1)
C1
References
References available upon request.
Timeline
Front Office Assistant - ol donyo sabuk resort
02.2023 - 05.2024
Receptionist - watoto wenye nguvu children home
05.2021 - 01.2023
Product Promoter - kimfay East Africa
01.2016 - 04.2019
Procurement Assistant- Intern - Ministry Of Planning
01.2014 - 12.2014
Kenyatta University - , Certificate In Entrepreneurship & Leadership Skill
Zetech University - Some College (No Degree), Certificate In Public Relations
Kenya Institute of Management - Some College (No Degree), Diploma In Purchasing & Supplies Management
Kenya Institute of Managemant - Some College (No Degree), Certificate Course in Management
St. Joseph Vocational Training - , Certificate Diploma In Computer Application
Languange Connections Centre - Some College (No Degree), Certificate In German Languange
Kiboko Secondary School - High School Diploma,
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