Mary Maina
Nairobi
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Business Development Manager
EssilorLuxottica East Africa Limited
05.2016 - Current
- Reached out at least 10 potential customers via telephone, email, and in-person inquiries
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Negotiated and closed long-term agreements with new clients in assigned territory
- Delivered compelling sales presentations to prospective clients, highlighting unique value proposition of products and services
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency
- Mentored junior team members in effective sales techniques, fostering high-performance culture within organization
- Managed diverse portfolio of accounts, consistently exceeding revenue targets by 10%-15% through upselling strategies and exceptional customer service
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in existing market offerings.
Area Sales Manager
Sheffield Steel Systems Limited
02.2015 - 12.2015
- Streamlined internal processes by working closely with cross-functional teams such as operations, logistics, and finance departments to ensure smooth transactions for customers
- Collaborated with marketing department to develop targeted promotional campaigns that drove sales growth
- Fostered positive work environment within sales team by encouraging open communication, teamwork, and mutual support among team members
- Expanded market share from 5% to 20% through effective prospecting, lead generation, and negotiation skills
- Increased sales revenue by developing and implementing strategic sales plans for assigned territory
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives
- Managed successful sales team, consistently achieving and exceeding monthly sales targets by average 20%.
Head of Operations
Renova Ltd
01.2014 - 12.2014
- Optimized inventory levels by implementing demand forecasting tools and techniques
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions
- Reduced operational costs through effective budget management and cost-saving strategies
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations
- Developed comprehensive training programs for staff, enhancing team performance and skill sets
- Led cross-functional teams to achieve company goals, fostering collaboration and communication
- Oversaw supply chain management, ensuring timely delivery of products and services to customers
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
Country Manager
BrazAfric Enterprises Limited
10.2010 - 12.2013
- Managed to reduce company debts by 50% within 7 months through implementation of effective funds allocation and negotiations with stakeholders
- Conducted regular field visits to monitor project implementation firsthand, providing valuable insights for future improvements
- Developed strategic plans outlining country-specific goals, objectives, and action steps aligned with organization's mission and vision
- Coordinated closely with headquarters staff to provide timely updates on project progress, challenges, and successes
- Managed budgetary resources efficiently to ensure optimal allocation of funds for program activities and objectives
- Developed and executed strategic plans for market expansion, resulting in increased market share and brand visibility
- Spearheaded product development efforts, launching new products that catered to evolving customer needs and preferences
- Promoted culture of excellence within organization through regular performance reviews, feedback sessions, and goal-setting exercises
- Oversaw employee recruitment, training, and development initiatives to build high-performance team capable of driving business growth
- Negotiated favorable contracts with suppliers and vendors, securing best possible terms for goods and services procurement.
Regional Coordinator
BrazAfric Enterprises Ltd
01.2008 - 09.2010
- Conducted regular performance evaluations of team members, providing constructive feedback that fostered continuous improvement within region
- Analyzed market data to identify new opportunities for growth and expansion within region
- Monitored industry trends and competitor activities, adjusting strategies accordingly for sustained success
- Implemented data-driven decision-making processes for improved regional performance outcomes
- Oversaw compliance with local regulations while ensuring adherence to corporate policies across all aspects of regional operations
- Trained and mentored junior sales staff, leading to stronger and more effective sales team
- Collaborated with cross-functional teams to ensure seamless communication and timely project delivery for customers.
Office Administrator
Caritas Interantionalis
01.2001 - 10.2007
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities
- Streamlined office processes by implementing efficient organizational systems and digital tools
- Improved workplace efficiency with regular maintenance of office equipment and proactive troubleshooting of technical issues
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies
- Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Commerce, Marketing -
KCA University
Nairobi, Kenya 01.2020 - 11.2023
Higher Diploma in Marketing (CIM) -
Uganda Management Institute
Kampala, Ugana 01.2011 - 10.2012
Diploma in Business Management -
University of Nairobi
Nairobi, Kenya 01.2007 - 11.2007
Skills
Project Management
Business Development
Strategy Implementation
Client Relationships Management
Sales Management
Operations Management
Accomplishments
- Won "One Team,One Dream Award" for being best performing employee, three years in row.
- Directed a team of fifteen personnel bringing in $300000 per year in one project.
- Exceeded quarterly objectives by as much as 15% on a regular basis.
Other Qualifications
- Diploma in Public Relations
- Diploma in Computer applications
References
Available on request
Timeline
Bachelor of Commerce, Marketing -
KCA University
01.2020 - 11.2023
Business Development Manager
EssilorLuxottica East Africa Limited
05.2016 - Current
Area Sales Manager
Sheffield Steel Systems Limited
02.2015 - 12.2015
Head of Operations
Renova Ltd
01.2014 - 12.2014
Higher Diploma in Marketing (CIM) -
Uganda Management Institute
01.2011 - 10.2012
Country Manager
BrazAfric Enterprises Limited
10.2010 - 12.2013
Regional Coordinator
BrazAfric Enterprises Ltd
01.2008 - 09.2010
Diploma in Business Management -
University of Nairobi
01.2007 - 11.2007
Office Administrator
Caritas Interantionalis
01.2001 - 10.2007