Mary Kamau
Githambo
Summary
Dynamic educator with a proven track record at Teacher Service Commission, fostering student motivation and enhancing learning through creative teaching strategies. Skilled in classroom management and effective communication, I developed engaging lesson plans that improved student comprehension and critical thinking, while actively collaborating with parents to promote educational success.
Dedicated education professional with strong background in secondary education. Known for impactful teaching methods that encourage student participation and academic achievement. Valued for collaborative approach and adaptability in dynamic classroom settings. Prominent skills include curriculum design and student assessment.
Overview
9
9
years of professional experience
Work History
Secondary School Teacher
Teacher Service Commission-Githambo Sccool
02.2024 - Current
- Promoted a positive classroom environment by establishing clear expectations and fostering mutual respect among students.
- Actively participated in school-wide initiatives aimed at improving overall student success rates and fostering a sense of community among staff members.
- Established strong relationships with parents through regular communication, promoting family involvement in students'' education.
- Organized extracurricular activities such as clubs and field trips to enrich students'' educational experiences outside of the classroom setting.
- Served as a mentor for new teachers, providing guidance on effective classroom management strategies and teaching methodologies.
- Enhanced student comprehension by incorporating visual aids and hands-on activities into lesson plans.
- Developed and implemented creative teaching strategies to accommodate various learning styles.
- Boosted students'' critical thinking skills through engaging debates and group discussions.
- Maintained detailed records of student performance, using this information to adjust instruction based on individual needs and progress toward learning goals.
- Utilized data-driven analysis to regularly assess student progress, enabling targeted support for struggling learners.
- Used computers, audio-visual aids and other equipment to supplement presentations.
- Evaluated students' academic and social growth, kept appropriate records, and prepared progress reports to gauge performance.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
- Disciplined students who engaged in cheating, plagiarism or other wrongdoing.
- Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
Customer Service Representative
ONQ KENYA
05.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Cyber Cafe Attendant
Mashtech Communications
08.2016 - 12.2021
- Gained repeat business from satisfied customers by delivering exceptional service consistently during their visits.
- Streamlined daily operations for increased efficiency through effective time management and prioritization of tasks.
- Implemented measures to maintain computer security, safeguarding both company assets and customer privacy during online activities.
- Maintained accurate records of customer transactions, resolving discrepancies promptly to ensure smooth financial operations.
- Assisted in promoting special events or discounts available at the cyber cafe, attracting new customers and increasing overall awareness of the business offerings.
Education
Bachelor of Arts - Education Arts (Kiswahili & C.R.E)
Mount Kenya University
Thika, Nairobi Province, Kenya12-2022
K.C.S.E Certificate -
Kahuhia Girls High School
Murang'a, Murang'a District, Kenya11-2015
K.C.P.E Certificate -
Pleasant View School
Gathiruini 11-2011
No Degree -
Nyanduma Primary School
Nyanduma08-2003
Skills
- Peer collaboration
- Collaborative teaching
- Student motivation
- Verbal and written communication
- Parent-teacher communication
- Creativity in teaching
- Classroom management
- Project-based learning
- Recordkeeping
- Team collaboration
- Progress reporting
- Curriculum design
Timeline
Secondary School Teacher
Teacher Service Commission-Githambo Sccool
02.2024 - Current
Customer Service Representative
ONQ KENYA
05.2022 - 03.2023
Cyber Cafe Attendant
Mashtech Communications
08.2016 - 12.2021
Bachelor of Arts - Education Arts (Kiswahili & C.R.E)
Mount Kenya University
K.C.S.E Certificate -
Kahuhia Girls High School
K.C.P.E Certificate -
Pleasant View School
No Degree -
Nyanduma Primary School
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