RONALD OKONGO MARWANGA

• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Contribute operations information and recommendations to strategic plans and reviews
• Forecast requirements; prepare annual budget; schedule expenditures; analyze variances; initiating corrective actions
• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
• Run safe, injury/accident free workplace
• Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies
• Manage relationships with key external parties
• Review and approve all operational invoices and ensure are submitted for payment
• Serve as primary point of contact when there are customer issues
• Communicate customer issues with operations team and devise ways of improving customer experience, including resolving problems and complaints
• Work closely with top management team to set and/or implement policies, procedures, and systems and to follow through with implementation
• Communicate all operating policies and/or issues at department meetings
• Communicate with legal and safety department to ensure all processes remain compliant with OSHA health and safety regulations and other governmental regulations

ACHIEVEMENTS:

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
• Increased 10% sales by streamlining operations
• Introduced new methods, practices, and systems to reduce turnaround time
• Trained and guided team members to maintain high productivity and performance metrics
• Interacted well with customers to build connections and nurture relationships
• Supervised operations staff and kept employees compliant with company policies and procedures
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
• Developed and maintained relationships with external vendors and suppliers
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
• Implemented innovative programs to increase employee loyalty and reduce turnover

• Create and put into action HR initiatives and strategies that are in line with overall business plan
• Improve ties between management and employees by responding to requests, grievances, or other issues
• Control hiring and hiring process
• Support present and future company demands through growing, involving, inspiring, and preserving human capital
• Create and keep track of organization's overall HR strategies, methods, tactics, and procedures
• Cultivate supportive workplace
• Managing and maintaining setup that promotes optimum performance
• Maintain benefits and pay schedule
• Analyze training requirements for program and keep eye on it
• Report to management and use HR indicators to assist in decision-making
• Always maintain legal compliance while managing human resources.

ACHIEVEMENTS:

• Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
• Conducted check-ins with employees to assess workplace health and personnel engagement.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
• Created and delivered HR training sessions to staff, managers and executives.
• Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
• Coordinated employee placements and administrative details.

Manage and maintain client relationships and public relations

• Identify new sales opportunities and manage key accounts
• Propose and implement effective sales strategies
• Identify training needs and execute them
• Be role model, mentor and inspiring leader for sales team
• Manage sales team performance and daily activities
• Evaluate and monitor sales team skills, knowledge and grooming
• Carry out market intelligence and research
• Prepare timely and accurate sales reports
• Drive sales team to achieve mutually agreed target
• ACHIEVEMENTS:
• Increased monthly sales by 50% within 6 months
• Increment of sales rep from 64 to 102 staff within 6 months with result oriented mind set.
• Increment of clientele base and area of operation by opening 2 new satellite offices within period of one year.
• Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships
• Generated detailed sales reports and forecasts to analyze performance and track progress
• Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts
• Conducted product demonstrations and presentations to potential clients to capture more sales
• Finalized sales contracts with high-value customers
• Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team

• Manage and maintain client relationships and public relations
• Identify new sales opportunities and manage key accounts
• Propose and implement effective sales strategies
• Identify training needs and execute them
• Be role model, mentor and inspiring leader for sales team
• Manage sales team performance and daily activities
• Evaluate and monitor sales team skills, knowledge and grooming
• Carry out market intelligence and research
• Prepare timely and accurate sales reports
• Drive sales team to achieve mutually agreed targets
• ACHIEVEMENTS:
• Increased monthly sales by 100% within 6 months
• Developed focused and result oriented team
• Managed branch sales, customer service, finances and recordkeeping
• Resolved customer complaints to maintain high level of satisfaction
• Worked directly with customers and associates to handle internal and external complaints and objections
• Interviewed, hired and developed team of 30 staff within 6 months
• Increased branch revenue by 100% through new client acquisition, staff training and capacity building.
• Managed accounts to retain existing relationships and grow share of business
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth

• Supervise, mentor and provide guidance to staff
• Support to staff in redefining overall strategic direction of company
• Office management and supervision
• Portfolio growth and monitoring
• Saving mobilization
• Loan appraisal and disbursement
• Loan recovery and collection
• Service delivery and Customer care
• Budget preparation and control
• ACHIEVEMENTS:
• Increased revenue by 40% over period of 3 years
• Achieved and surpassed budget of 100 million by 10% in 2011 and 126 million by 4% in 2012
• Increased clientele base from 1086 members to 2854 over period of 3 years
• Instilled analytical and critical approach to issues to other staff members
• Increased staff from 8 to 12 over period of 2 years
• Assisted in development and implementation of policies, procedures, and regulations for unit operations
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees

• Mobilization of savings
• Loan recovery and follow-ups
• Budget and budgetary control Promotion, outreach and funding Client training
• Products awareness
• Customer care
• Loan appraisal and approval
• ACHIEVEMENT:
• Increased revenue by 25% over period of 3 years
• Recruited 24 groups with average of 20 members within 3 years
• Increased clientele base by 480 within 3 years
• Built relationships with colleagues to facilitate teamwork, cooperation and success
• Generated new business with marketing initiatives and strategic plans
• Collaborated with sales and marketing departments to support client acquisition
• Attended monthly sales meetings and quarterly sales trainings