Marwa Shigog
Dubai
Summary
Customer-focused travel professional versed t in current industry practices and desirable destination focused on delivering first-class experience a variety of budgets and preferences. Reliable in maintaining organized records and preparing necessary paperwork.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem solving. Driven to deliver high-quality services and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands- on in task completion.
Overview
4
4
years of professional experience
Work History
Travel Consultant
Shigog Travel
03.2023 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Sales Executive
Telecom
01.2021 - 01.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
Education
High School Diploma -
Coast Academy
Mombasa , KenyaSkills
- Customer service
- Refund and exchange processing
- POS Systems
- Exceptional customer service
- Fares and ticketing processes
- Galileo GDS
- Flight and hotel reservation
- Sabre
- Visa procedures
- Travel coordination
- Travel sales
Languages
English
Native language
Arabic
Upper intermediate
B2
Swahili
Proficient
C2
French
Elementary
A2
Turkish
Intermediate
B1
Timeline
Travel Consultant
Shigog Travel
03.2023 - Current
Sales Executive
Telecom
01.2021 - 01.2023
High School Diploma -
Coast Academy
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