Margaret Shighare Madedo
Administration & Front Office
Nairobi
Summary
Proven track record in enhancing office efficiencies and customer satisfaction at Kings Premier Ltd, showcasing expertise in Microsoft Office Suite and exceptional administrative support. Spearheaded a document control system, improving retrieval efficiency by 30%. Renowned for interpersonal skills, fostering professional relationships across departments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Floki Company Limited
04.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Developed strategies to streamline and improve office procedures.
Administrative Clerk
Kings Premier Ltd
09.2020 - 02.2022
- Contributed to a positive work environment with strong interpersonal skills when interacting with colleagues at all levels within the organization.
- Streamlined incoming calls, directing them to appropriate personnel while providing excellent customer service to callers.
- Maintained a clean and organized office environment, ensuring all equipment was in working order and addressing maintenance issues as needed.
- Expedited invoice processing for timely payment, reducing accounts payable backlog and improving vendor relationships.
- Facilitated bi-weekly payroll processing by gathering timesheets from employees and verifying accuracy before submitting to the finance department.
- Reduced errors in data entry and record-keeping by meticulously maintaining accurate electronic files and physical documentation.
- Organized employee records accurately while maintaining confidentiality in compliance with legal regulations and company guidelines.
- Optimized office supply inventory management, negotiating with vendors to secure cost-effective pricing for materials.
- Served as a liaison between departments by attending meetings on behalf of the administrative team, taking detailed notes, and sharing pertinent information with relevant parties.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Increased customer satisfaction rates through prompt resolution of inquiries, thorough follow-ups, and clear communication.
- Coordinated travel arrangements for executives and staff members, securing cost-effective accommodations while adhering to company policies.
- Improved office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted with the development of company-wide training materials, ensuring they were current, accurate, and easily accessible to all staff members.
- Optimized system use by preparing training manual for team members covering proper clerical procedures.
- Supported the executive team in decision-making processes by preparing comprehensive reports on office metrics and trends.
- Supported Human Resources initiatives by participating in the hiring process including posting job listings, screening resumes, scheduling interviews, conducting reference checks, and assisting with new hire orientation programs.
- Assisted with event planning logistics, ensuring seamless execution of company meetings, conferences, and training sessions.
- Managed office calendar effectively, scheduling appointments and reserving meeting spaces as needed for optimal workflow organization.
- Collaborated with department heads in creating a more efficient work environment by implementing new filing systems and procedures.
- Enhanced communication between departments through diligent management of internal correspondence and scheduling.
Front Office Supervisor
Kings Premier Ltd
05.2019 - 08.2020
- Managed group bookings effectively to optimize room allocation while accommodating individual preferences.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Contributed valuable insights during management meetings, ultimately influencing hotel policies and procedures for better guest satisfaction.
Receptionist Intern
Kings Premier Ltd
05.2018 - 04.2019
- Demonstrated excellent multitasking abilities by juggling numerous tasks concurrently while remaining calm under pressure.
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
- Developed and maintained current spreadsheets for tracking and analysis of office data.
- Developed strong rapport with clientele through empathetic communication skills that displayed genuine care for their needs.
- Handled sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
- Facilitated smooth communication between clients and staff through timely message delivery and accurate appointment scheduling.
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Consistently met deadlines on assigned projects while balancing daily responsibilities at the front desk.
- Supported company growth by welcoming new clients, providing essential information about services, and guiding them through intake processes.
Education
Certificate - Front Office Operations & Admin
Epic College
Nairobi 04.2001 -
High School Diploma -
Sheikh Abdallah Alfarsy Girls Secondary School
Mombasa 04.2001 -
Kenya Certificate of Primary Education
Kisauini Primary School
Mombasa, Mombasa District, KenyaKi 04.2001 -
Skills
Office Administration
Administrative Support
Data Entry
Computer Skills
Filing
Report Writing
Clerical Support
Mail handling
Document Control
Customer Service
Computer Proficiency
Microsoft Office Suite
Additional Information
Referees
Marvin Thiga Gichau- CFO Floki Company Ltd- 0708731170
Jesse Nzomo - Director Floki Compnay Ltd- 0726095095
Timeline
Administrative Assistant
Floki Company Limited
04.2022 - Current
Administrative Clerk
Kings Premier Ltd
09.2020 - 02.2022
Front Office Supervisor
Kings Premier Ltd
05.2019 - 08.2020
Receptionist Intern
Kings Premier Ltd
05.2018 - 04.2019
Certificate - Front Office Operations & Admin
Epic College
04.2001 -
High School Diploma -
Sheikh Abdallah Alfarsy Girls Secondary School
04.2001 -
Kenya Certificate of Primary Education
Kisauini Primary School
04.2001 -
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