Micros
Marvel Eswabwa
Bartender
Nairobi, Nairobi Province
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
7
7
years of professional experience
80
80
years of post-secondary education
2
2
Languages
Work History
Bartender
The Location
02.2025 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Maintained an expert knowledge of classic cocktails as well as emerging trends in mixology to continually refine skillset.
- Enhanced customer experience by creating visually appealing and innovative cocktails.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
Bar Server
Ibiza Lounge , Oyster Bay , Soho , Gemini Bistro
03.2022 - 02.2025
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, setting up for incoming shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
Mixologist
The Bar Next Door
09.2021 - 02.2022
- Implemented efficient inventory management systems for streamlined ordering and reduced waste.
- Assisted in venue design improvements to create an inviting atmosphere that encouraged repeat business from guests.
- Promoted a culture of continuous improvement through regular performance reviews, open communication channels, and proactive problem-solving strategies.
- Provided exceptional guest experiences through personalized recommendations, engaging interactions, and prompt service.
- Fostered a positive team atmosphere by providing support, encouragement, and constructive feedback to fellow mixologists.
- Increased bar revenue by implementing creative promotions and special events that attracted new clientele.
- Showcased expertise in mixology at industry events, representing the establishment''s commitment to excellence in beverage service.
- Enhanced customer satisfaction by creating unique and innovative cocktail recipes tailored to individual preferences.
- Collaborated with management to strategize seasonal menu changes, keeping offerings fresh and ontrend.
Bar Server
Onyx Lounge
06.2020 - 08.2021
- Developed strong product knowledge through regular tastings and training sessions, enabling confident recommendations for customers seeking guidance on beverage selections.
- Reduced order wait times by quickly processing transactions using point-of-sale systems.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Ensured smooth operations during events such as weddings or corporate gatherings, coordinating with event planners on drink service schedules and menu offerings.
- Demonstrated versatility by adapting to various bar settings, including fine dining establishments, high-volume nightclubs, and casual pubs.
- Collaborated with bartenders to create enticing cocktail menus that appealed to a diverse clientele.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Strengthened relationships with regular patrons through personalized interactions while maintaining professional boundaries.
- Provided exceptional service to VIP guests, ensuring their needs were promptly attended to throughout their visit.
Bartender
B Club And Gossip Lounge ( B-Concept Companies )
03.2018 - 04.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Diploma - Professional Bartending
Nairobi Bar School
04.2001 - 03.2024
Diploma - Hospitality Administration And Management
United Institute of Business Studies
04.2001 - 06.2021
Diploma - Professional Barista Skills
Barista Pro
04.2001 - 08.2020
Certficate - Bartending
Bar Academy By DIAGEO
04.2001 - 06.2019
Skills
- Beverage Preparation
- Payment Processing
- Suggestive Selling
- Food Service
- Liquor, beer, and wine knowledge
- Basic accounting
- Customer Service
- Menu Memorization
- Classic cocktails
- Wine and liquor knowledge
- Cleanliness and hygiene
- Customer service expertise
- Cocktail preparation
- Customer service
- Team collaboration
- Time management
- Upselling techniques
- Mixology trends
Software
Timeline
Bartender
The Location
02.2025 - Current
Bar Server
Ibiza Lounge , Oyster Bay , Soho , Gemini Bistro
03.2022 - 02.2025
Mixologist
The Bar Next Door
09.2021 - 02.2022
Bar Server
Onyx Lounge
06.2020 - 08.2021
Bartender
B Club And Gossip Lounge ( B-Concept Companies )
03.2018 - 04.2020
Diploma - Professional Bartending
Nairobi Bar School
04.2001 - 03.2024
Diploma - Hospitality Administration And Management
United Institute of Business Studies
04.2001 - 06.2021
Diploma - Professional Barista Skills
Barista Pro
04.2001 - 08.2020
Certficate - Bartending
Bar Academy By DIAGEO
04.2001 - 06.2019
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