Martin N. Mulwa

• Helped meet changing demands by recommending improvements to business systems or procedures.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Personal aide to a serial entrepreneur with investment footprints in diverse portfolios within the Supply chain, Freight & Logistics, Digital Media & Real Estate.
• Managed real estate and land investment portfolio.
• Handled the oversight of projects on behalf of the CEO, that did not neatly fit within the organizational chart of the group structure.
• Provided ad-hoc support on projects that the MD determined
• In close liaison with the MD’s PA, drove execution of action items and top priorities as was agreed upon with the MD.
• Delivered outstanding service, developed and extended business relationships for future opportunities.

• Technical & Events in-charge, majorly setting up several church plants and guiding the way forward in terms of technical needs and delivery
• Provided leadership, direction and support to staff under my direction
• Coordinated, implemented and managed Events and planned logistics functions of the events.
• Focused on projects, guided on budgets and offered guidance to the leadership on assets we need to invest in.
• Trained new team members by relaying information on company procedures and safety requirements.
• Coached team members in techniques necessary to complete job tasks.

• Was privileged to help put together some amazing events, some large and some very quiet and intimate
• One of the largest I was privileged to organize was the 50th Anniversary celebrations for Habib AG Bank Zurich in Kenya. Of their global celebrations, the Chairman ranked Kenya as the 3rd best event out of the 6 events they held.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Coordinated and executed marketing campaigns to create a footprint in the business market environment.

• Developed and executed a plan to increase membership to the Association.
• Coordinated and laid down structures for procurement, production, marketing, policies and practice guidelines for the secretariat and membership coordinating actions with corporate staff.
• Built and grew the association’s image by collaborating with all members, governments (County and National), community organizations, and employees; enforcing ethical business practices.
• Maintained quality service by establishing and enforcing organization standards.
• Maintained professional and technical knowledge for members by organising regular educational workshops, trainings; reviewing professional publications; establishing personal networks and benchmarking state-of-the-art practices; participating in professional societies.

Coordinated and managed the overall Events and logistics functions of the Africa Lead Regional Office.

• Reviewed logistics structures and functions in response to any changing needs and scopes of work.
• Developed, implemented, reviewed and monitored progress of the agreed plans that will contribute to achieving the overall objectives
• Provided leadership, direction and support to different
• Event Management firms and other service providers
• Participated in and provided support to teams on new activities, development of initiatives including undertaking assessments
• Oversaw national, regional and international workshops.

• Oversaw the day to day operations of the company
• Sourced for new business while servicing existing ones
• Managed and liaised with suppliers for events undertaken
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• Managed relationships with clients, suppliers and vendors and ensured maintenance of these relationships
• Managed procurement of services from suppliers
• Developed program schedules and monitored milestones, managing production flow to guide production orders to correct and timely completion.

• Managed personal affairs and general interests of H.E. The Vice President
• Screened incoming mail, telephone calls and visitors and identified points for referral
• Organized logistics and materials for H.E's private meetings and took detailed notes for later dissemination to key stakeholders.
• Supported H.E. the Vice President by managing his private budgets, scheduling appointments and organizing itinerary.

• Organized and managed the candidate’s diary on a day-to- day basis
• Managed campaign operations with key suppliers, networks and associates to ensure on-time completion of key deliverables.
• Attended meetings to make informed decisions, provide administrative support and evaluate progress toward goals and objectives.
• Maintained primary relationship with key stakeholders in the campaign, partners and associated to ensure a smooth and effective Presidential campaign.
• Organized and managed all the matters that pertained to the candidate’s travel
• Planned and organized for meetings with delegates, party officials and supporters
• Set-up meetings with possible donors to the campaign
• Liaised with members of the diplomatic community with regards to meetings and visits
• Liaised with media houses for press releases, briefings and media related issues that concern the candidate directly.

• Oversaw the day to day operations of the company
• Sourced for new business while servicing existing ones
• Developed program schedules and monitored milestones, managing production flow to guide production orders to correct and timely completion.
• Led team providing project management support, managing tasking, schedules, deliverables and customer relations for high-visibility enterprise-wide projects.

• Set-up the organization in Kenya including meeting the legal obligations
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Addressed and resolved technical and operational concerns by working with team members and leadership.
• Interacted with partners and other key stakeholders to identify business needs and requirements.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Identified office space and actually set up the physical office location in the country
• Identified like-minded organizations and approached them with the aim of establishing a working relationship
• Identified individuals who served as members of the Advisory Board in Kenya
• Set up structures and framework that the organization would operate under.

Identification and implementation of all UKenya projects that would raise the profile of the British Government in Kenya

• In-charge of the entire Programme of events, logistics and activities during the period of the contract
• Accountable for the entire UKenya budget allocation (GBP 120,000) so as to ensure that funds from the Public Diplomacy Challenge Fund (PDCF) are utilized as intended
• Fund raised for various projects from local sources
• Proposal and report writing, inclusive of speeches for senior High Commission staff and Kenya Government officials
• Developed strong communication and organizational skills through working on group projects.
• Developed and maintained courteous and effective working relationships.

• Trained new team members by relaying information on company procedures and safety requirements.
• Coached team members in techniques necessary to complete job tasks.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

• In-charge of all Safaricom events during the period of the contract
• Organized all service launches in 10 towns across Kenya whose purpose was to establish the profile of
• Safaricom as the mobile service provider of choice
• Liaised with Government officials for those events that required Government protocol.
• Liaised with the client, suppliers and marketing team to better understand customer needs and recommend appropriate solutions.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

• Oversaw preparation and management of event budgets to deliver at or below projected costs.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
• In-charge of day-to-day office operations.
• Fulfilled contractual obligations for rehearsal and day of event coordination.
• Coordinated with sales and marketing teams to publicize and promote events.
• Maintained and built comprehensive database of industry contacts, vendors and venues.

• Coordinated with operations staff to resolve service problems and boost client satisfaction.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Maintained and managed customer files and databases.
• Collaborated with other departments to develop ways to increase customer satisfaction.
• Communicated with clients regarding account services, statements, and balances.

• ILRI) Headquarters
• An International research
• Organization based in Nairobi under the Consultative
• Group in International Agricultural Research as the UCHL, In -charge of the account
• Tracking airfreight shipments from flight details to the customs clearance process, until goods are delivered to the client’s warehouse
• Tracking sea imports until final delivery to the client’s premises
• Liaising with the accounts departments to ensure that all the issues that pertain to finances are addressed exhaustively, should a problem arise.

• Handling client queries on the shipments
• Keeping clients up-dated on a daily basis on the status of shipments
• Maintaining a link between the client and the company so as to ensure that the client is satisfied with the services at all times
• Handling of the corporate issues of the company
• Coordinated with operations staff to resolve service problems and boost client satisfaction.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Maintained and managed customer files and databases.
• Collaborated with other departments to develop ways to increase customer satisfaction.
• Communicated with clients regarding account services, statements, and balances.

• Solicited for advertisements from advertising agents and clients
• In-charge of all subscribers of the magazine and handling subscriber queries.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Delivered prompt service to prioritize customer needs.