Professional with strong background in security operations, adept at risk assessment, surveillance, and incident response. Proven ability to work collaboratively in team settings and adapt to changing environments, ensuring safety and security. Skilled in conflict resolution, access control, and emergency management. Reliable and results-driven, consistently meeting and exceeding expectations.
Overview
9
9
years of professional experience
14
14
Certification
Work History
Security Agent-Investigations
Kenya Airways
10.2022 - Current
Conducting internal investigations on reported cases
Conducted both pre employment and recurrent background checks on all employees.
Monitored airport security protocols to ensure passenger and staff safety.
Conducted thorough screening of passengers and luggage using advanced scanning technology.
Responded to security incidents by coordinating with law enforcement and emergency services.
Implemented process improvements to enhance operational efficiency in security checks.
Collaborated with team members to maintain high standards of customer service during security operations.
Analyzed incident reports to identify trends and recommend preventive measures for future occurrences.
Managed access control systems, ensuring only authorized personnel entered restricted areas within the facility.
Collaborated with local law enforcement agencies during investigations and emergency situations for efficient response.
Established strong relationships with clients by addressing their concerns promptly and professionally regarding security matters.
Documented incident reports accurately to support management decisions and external investigations as needed.
Maintained confidentiality while handling sensitive information related to client assets or personnel information.
Security Agent
Kenya Airways
01.2022 - 09.2022
Provided high level of security for crew and passengers on Domestic and international flights
Prepared incident reports, security logs and other documentation to provide written support or convey information.
Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
Monitored airport security to ensure compliance with safety regulations and protocols.
Conducted thorough screening of passengers and luggage to prevent prohibited items from entering secure areas.
Collaborated with law enforcement agencies to respond effectively to security incidents and emergencies.
Implemented security measures that enhanced passenger safety while minimizing disruptions to flight operations.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Assistant Security Agent
Kenya Airways PLC
01.2019 - 01.2022
Provided high level of security for crew and passengers on U.S
Domestic and international flights
Provided professional services and support in a dynamic work environment
Passionate about learning and committed to continual improvement
Used critical thinking to break down problems, evaluate solutions and make decisions
Developed strong communication and organizational skills through working on group projects
Participated in team projects, demonstrating an ability to work collaboratively and effectively
Gained extensive knowledge in analysis and reporting
Proven ability to learn quickly and adapt to new situations
Skilled at working independently and collaboratively in a team environment.
Documents examiner
Swissport Kenya Limited
Nairobi, Nairobi Province, Kenya
08.2017 - 12.2018
Analysis of passports, visa and other travelling documents
Analyzed documentation for compliance with regulatory standards and internal policies.
Implemented process improvements to enhance document verification efficiency.
Trained junior staff on best practices in document examination protocols.
Collaborated with cross-functional teams to resolve discrepancies in documentation.
Oversaw audits of documentation processes, ensuring adherence to quality standards.
Maintained a high standard of quality control by reviewing colleagues'' work to ensure accuracy and consistency.
Improved document examination accuracy by implementing advanced forensic techniques and tools.
Conducted thorough examinations of questioned documents to assist in legal proceedings and investigations.
Trained junior examiners in proper methodologies for document analysis, raising overall team proficiency.
Security agent
Swissport Kenya Limited
09.2016 - 12.2017
Screened individuals and prevented passage of prohibited articles into restricted areas
Reported suspicious activities and persons to law enforcement
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
Checked and verified photo identification prior to granting facility access
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Education
Bachelor's Degree - Business Management
Mount Kenya University
2026
Diploma - Computerized Accounting
Crown Institute of Professional Studies
04.2014
Certificate - Computer Packages
Prince School of Professional Studies
2013
High School Diploma -
Saint Patrick's Kyamatheka Secondary School
04.2012
Skills
Investigation skills
CCTV surveillance
Customer Service
Threat assessment
Access control management
Crisis management
Investigative skills
Security procedures
Reporting skills
Security operations experience
Emergency management
Certification
2024-Certificate Criminal Investigation
2024 Certificate-Combating Human Trafficking
2024-Fundamentals of Security Culture-ICAO
2023-Leading and Motivating People with Different Personalities
Senior Investigator, AML/CTF Major Investigations at Westpac Banking CorporationSenior Investigator, AML/CTF Major Investigations at Westpac Banking Corporation