Martin Muchigu
Nairobi Nairobi cicty
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Accomplished Salesperson well-versed in increasing profitability using sound sales techniques. Adept at meeting customer needs by recommending, selecting and assisting with merchandise sales. Top producer consistently exceeds sales goals and tops KPIs to win success.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Salesperson
Wilson mwangi
Nairobi
04.2024 - 12.2025
- Engaged customers to determine their needs and recommend suitable products.
- Collaborated with team members to achieve daily sales targets and goals.
- Maintained product displays to ensure an attractive shopping environment.
- Assisted in inventory management by restocking shelves and organizing products.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Participated in training sessions to improve product knowledge and sales techniques.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed sales transactions accurately and efficiently using POS systems.
Shop Attendant
Jogoo wholesaler
Kiambu
03.2023 - 04.2024
- Assisted customers with product selection and inquiries at the wholesale store.
- Maintained inventory levels through regular stock checks and reordering processes.
- Operated cash register and processed customer transactions efficiently and accurately.
- Provided product knowledge training to new staff for improved customer service.
- Implemented safety protocols to maintain a secure shopping experience for all customers.
- Resolved customer complaints promptly to ensure satisfaction during their visit.
Bartender
Pesh liquor store
Utawala nairobi
01.2023 - 02.2023
- Mixed cocktails and beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted customers in selecting products from a diverse liquor inventory.
- Collaborated with team members to ensure smooth bar operations during busy hours.
- Advised customers on drink pairings and promotions to enhance their experience.
- Restocked supplies and managed inventory levels to meet customer demand.
Education
Not Complited - Water Technology
Gatundu South Tvc
Kiambu , Kenya 09.2021 - 11.2022
Skills
- Customer engagement
- Sales transaction processing
- Product demonstration
- Inventory management
- Visual merchandising
- Team collaboration
- Cash handling
- Sales techniques
- Customer relationship management
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Customer loyalty programs
- Product knowledge
Languages
Swahili
First Language
English
Upper Intermediate (B2)
B2
Timeline
Salesperson
Wilson mwangi
04.2024 - 12.2025
Shop Attendant
Jogoo wholesaler
03.2023 - 04.2024
Bartender
Pesh liquor store
01.2023 - 02.2023
Not Complited - Water Technology
Gatundu South Tvc
09.2021 - 11.2022